Understanding Normalized Hours
Normalized hours are work hours that have been adjusted to account for each employee's productivity. They give you a more consistent view of labor, one that reflects not just how long a job took, but how productively that time was used.MaidCentral uses your stored productivity ratings in two places, and each one applies them a little differently. Here's what each means.
What is productivity?
Productivity is calculated as follows: Allowed Labor Hours / Actual Labor Hours for a technician. It reflects how efficient your technicians are for that scope of work.
1. Dispatch Board: Normalized Allowed Hours
The Dispatch Board shows Normalized Allowed Hours, which is the Allowed Hours for a job weighted by each employee’s productivity.
How it's calculated:
Normalized Allowed Hours (for a job) = Sum of all Tech Normalized Allowed Labor Hours
Normalized Allowed Hours = Tech Allowed Labor Hours ÷ Productivity
Tech Percent of Job = Individual Job Time ÷ Total Job Time
Tech Allowed Labor Hours = Tech Percent of Job × Total Allowed Labor Hours
2. Rates Report: Normalized Avg. Actual Hours
The Rates Report shows Normalized Average Actual Hours, which is the average time actually worked on jobs, weighted by each employee's productivity.
How it's calculated:
Normalized Avg. Actual Hours = (Sum of [Actual Time in Seconds × Employee Productivity] for all timesheets) ÷ (Count of Jobs) ÷ 3600
(The ÷ 3600 converts seconds into hours.)
Important filters:
Only jobs where all employees on the job have a productivity rating for that service set type are included.
The report uses filtered timesheets based on your job filter criteria (date range, exclude first-time-in, exclude trainees, etc.).
How it compares to regular average actual hours:
The normalized version weights each hour by the employee's productivity factor, so hours worked by highly productive employees count for more than hours worked by less productive employees.
The key difference between the two
Both use the same stored productivity ratings, but they apply them in opposite directions to serve different reporting goals:
The Dispatch Board divides allowed hours by productivity, which makes the allowed hours larger when productivity is below 1.
The Rates Report multiplies actual hours by productivity, which makes them smaller when productivity is below 1.
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