# MaidCentral Knowledgebase

> Knowledge base documentation for MaidCentral Knowledgebase.

## v1

- [Build Highlights - February 26th, 2026](https://support.maidcentral.com/docs/build-highlights-february-26th-2026.md)
- [Build Highlights - January 15th, 2026](https://support.maidcentral.com/docs/build-highlights-january-15th-2026.md)
- [Build Highlights - October 23rd, 2025](https://support.maidcentral.com/docs/build-highlights-october-23rd-2025.md): Discover key features of the Sales Pipeline Dashboard, including Lead Auto-Assignment, payment processing enhancements, and bug fixes for optimized performance.
- [Build Highlights - September 11th, 2025](https://support.maidcentral.com/docs/build-highlights-september-11th-2025.md)
- [Build Highlights - July 31st, 2025](https://support.maidcentral.com/docs/build-highlights-july-31st-2025.md)
- [Build Highlights - June 19th, 2025](https://support.maidcentral.com/docs/build-highlights-june-19th-2025.md)
- [Build Highlights - April 10th, 2025](https://support.maidcentral.com/docs/build-highlights-april-10th-2025.md)
- [Feature Drop - March 11th, 2025](https://support.maidcentral.com/docs/feature-drop-march-11th-2025.md)
- [Build Highlights - February 27th, 2025](https://support.maidcentral.com/docs/build-highlights-february-27th-2025.md)
- [Build Highlights - January 16th, 2025](https://support.maidcentral.com/docs/build-highlights-january-16th-2025.md)
- [Build Highlights - December 5th, 2024](https://support.maidcentral.com/docs/build-highlights-december-5th-2024.md): Enhance your productivity with new features like lead export, improved 2FA, and bug fixes for smoother invoicing and account access.
- [Build Highlights - October 31st, 2024](https://support.maidcentral.com/docs/build-highlights-october-31st-2024.md): Stay updated with schedule changes, automated scorecard resends, lead tracking, and Zapier integration in MaidCentral's latest features and fixes.
- [Build Highlights - September 26th, 2024](https://support.maidcentral.com/docs/build-highlights-september-26th-2024.md): Explore new features like CSV exports, technician visibility, and enhanced ticket notifications in our latest scorecard and customer campaign updates.
- [Build Highlights - August 22nd, 2024](https://support.maidcentral.com/docs/build-highlights-august-22nd-2024.md): Explore Paystri updates: ACH payments, preauthorization, enhanced billing, and new features for MaidCentral users to streamline operations and improve efficiency.
- [Build Highlights - June 27th, 2024](https://support.maidcentral.com/docs/build-highlights-june-27th-2024.md): Explore the redesigned Customer Portal 2.0 with new features like scorecards, call to actions, and efficient holiday management for enhanced user experience.
- [Build Highlights - May 30th, 2024](https://support.maidcentral.com/docs/build-highlights-may-30th-2024.md): Explore our new Zapier integration in open beta, enhanced credit card processing, and improved lead campaign features for better automation and security!
- [Build Highlights - April 25th, 2024](https://support.maidcentral.com/docs/build-highlights-april-25th-2024.md): Enhance your job management with new rate modification features, improved QBO integration, and updated payroll checks for seamless invoicing and payments.
- [Build Highlights - March 28th, 2024](https://support.maidcentral.com/docs/build-highlights-march-28th-2024.md): Enhance job management with features like note creation for job tips, improved scheduling, and advanced sales reporting for better efficiency.
- [Build Highlights - February 29th, 2024](https://support.maidcentral.com/docs/build-highlights-february-29th-2024.md): Explore the latest EPICS updates on rate adjustments, technician time reconciliation, and enhanced reporting features for improved efficiency and performance.
- [Build Highlights - January 19, 2023](https://support.maidcentral.com/docs/build-highlights-january-19-2023.md): New features include updates to Employee Turnover Reports, default Rate Modifications for quotes, and a new KPI for technician performance: Non-Productive Time.
- [Build Highlights - February 23, 2023](https://support.maidcentral.com/docs/build-highlights-february-23-2023.md): Explore new invoicing and tipping features, enhanced timeclock management, and bulk pay options to streamline your workflow and improve customer communication.
- [Build Highlights - March 30, 2023](https://support.maidcentral.com/docs/build-highlights-march-30-2023.md): New features in MaidCentral: Bulk Additional Pay, invoicing updates, and decimal rate modifications enhance performance tracking and payment notifications.
- [Build Highlights - April 27th, 2023](https://support.maidcentral.com/docs/build-highlights-april-27th-2023.md): Explore new features in our latest build, including bulk updates for technician pay, improved reports, and enhanced service management tools.
- [Build Highlights - May 18th, 2023](https://support.maidcentral.com/docs/build-highlights-may-18th-2023.md): Explore the new Sales KPI report, enhanced employee time clock features, and customizable job scheduler settings for improved business insights.
- [Build Highlights June 30th 2023](https://support.maidcentral.com/docs/build-highlights-june-30th-2023.md): Explore MC 2.0's new features: hide pricing until Step 3, enhanced job scheduling, and improved sales KPIs for better customer engagement and tracking.
- [Build Highlights - July 28th, 2023](https://support.maidcentral.com/docs/build-highlights-july-28th-2023.md): Create custom dashboards with 30 widgets, enhance team productivity with the Ticket Kanban Board, and explore new features in the MaidCentral Knowledge Base.
- [Build Highlights - September 7th, 2023](https://support.maidcentral.com/docs/build-highlights-september-7th-2023.md): Explore our latest features: enhanced quoting tools, time audit updates, and payroll integration, all designed to streamline your workflow and boost efficiency.
- [Build Highlights - October 27th, 2023](https://support.maidcentral.com/docs/build-highlights-october-27th-2023.md): Streamline your payroll with EPIC features like incentive pay tiers, job audits, and weekly reviews to enhance efficiency and visibility in your operations.
- [Build Highlights - December 1st, 2023](https://support.maidcentral.com/docs/build-highlights-december-1st-2023.md): Explore the new Core KPI report, dynamic dashboards, and enhanced invoicing features to streamline your business operations and boost efficiency.
- [Build Highlights - December 21st, 2023](https://support.maidcentral.com/docs/build-highlights-december-21st-2023.md): Enhance your workflow with improved GPS tracking, error handling, and new export features for timeclocks and job worksheets in our latest update.
- [Feature Updates to the Rate Adjustment Control](https://support.maidcentral.com/docs/feature-updates-to-the-rate-adjustment-control.md)
- [Build Highlights March 03, 2022](https://support.maidcentral.com/docs/build-highlights-march-03-2022.md): MaidCentral's March 2022 build introduces new features like updated Office Quote tools, Excel support for Mac, and enhanced invoice management.
- [Build Highlights March 10, 2022](https://support.maidcentral.com/docs/build-highlights-march-10-2022.md): MaidCentral's March 2022 update enhances user experience with new features, improved navigation, and error checks for a smoother workflow.
- [Build Highlights March 17, 2022](https://support.maidcentral.com/docs/build-highlights-march-17-2022.md): Explore the latest MC 2.0 features, including Simplified Pricing, enhanced reports, and new booking redirects to streamline your quoting process.
- [Build Highlights March 31, 2022](https://support.maidcentral.com/docs/build-highlights-march-31-2022.md): Explore the latest MaidCentral update with new features like Parent Customer Sources, enhanced reports, and improved Customer Portal Payments for a better experience.
- [Build Highlights April 14, 2022](https://support.maidcentral.com/docs/build-highlights-april-14-2022.md): Explore the latest MaidCentral build with new PTO and Holiday Report features, advanced filtering, and enhanced job scheduling tools for improved efficiency.
- [Build Highlights April 28, 2022](https://support.maidcentral.com/docs/build-highlights-april-28-2022.md): Explore the latest updates from April 28, 2022, including changes to the Online Booking Tool, Closed Tickets, and enhanced PTO Reports.
- [Build Highlights May 12, 2022](https://support.maidcentral.com/docs/build-highlights-may-12-2022.md): New build features bulk delete in Batch Invoicing, enhanced reports, and payroll updates. Log in tomorrow to explore all the improvements!
- [Build Highlights June 2, 2022](https://support.maidcentral.com/docs/build-highlights-june-2-2022.md): Explore the latest MaidCentral build with new features like direct note addition, preferred email invoices, and improved quoting for existing customers.
- [Build Highlights June 23, 2022](https://support.maidcentral.com/docs/build-highlights-june-23-2022.md): New features and enhancements in the June 23 build include a revamped Ideas Portal and fixes for weekend campaigns, texts, and emails.
- [Build Highlights June 30, 2022](https://support.maidcentral.com/docs/build-highlights-june-30-2022.md)
- [Build Highlights July 14, 2022](https://support.maidcentral.com/docs/build-highlights-july-14-2022.md)
- [Build Highlights July 21, 2022](https://support.maidcentral.com/docs/build-highlights-july-21-2022.md): MaidCentral's July 21, 2022 build introduces new features and enhancements, including updates to the Customer Portal and Dispatch board for improved efficiency.
- [Build Highlights July 29, 2022](https://support.maidcentral.com/docs/build-highlights-july-29-2022.md): MaidCentral's latest build enhances features like Efficiency Hours, Employee Turnover reports, and Credit Card processing for improved user experience.
- [Build Highlights August 11, 2022](https://support.maidcentral.com/docs/build-highlights-august-11-2022.md): Explore new features like Manual Campaign History, Quote Rounding, and Template Export in MaidCentral's latest build for enhanced user experience.
- [Build Highlights August 26, 2022](https://support.maidcentral.com/docs/build-highlights-august-26-2022.md)
- [Build Highlights - September 15th, 2022](https://support.maidcentral.com/docs/build-highlights-september-15th-2022.md): MaidCentral's latest update enhances scheduling with real-time availability, improved stats, and mileage tracking for better efficiency and profitability.
- [Build Highlights - September 29th, 2022](https://support.maidcentral.com/docs/build-highlights-september-29th-2022.md): Explore new features in our latest build, including Keap integration, enhanced payroll summaries, and improved availability calculations for better efficiency.
- [Build Highlights - October 27th, 2022](https://support.maidcentral.com/docs/build-highlights-october-27th-2022.md): Explore new features like Monthly & Weekly Calendar Views, team availability highlights, and enhanced batch invoicing for improved scheduling efficiency.
- [Build Highlights - November 11, 2022](https://support.maidcentral.com/docs/build-highlights-november-11-2022.md): Explore new MaidCentral features: customizable job schedulers, employee memos, and enhanced online quoting tools for a streamlined user experience.
- [Build Highlights - December 8th, 2022](https://support.maidcentral.com/docs/build-highlights-december-8th-2022.md): Explore new features like the Cancelled Services and Consistency Reports, enhancing service insights to reduce customer churn and improve scheduling efficiency.
- [BI Employee Time Clocks Not Clocked Out Enable this Feature to Show Employees who Have Not Clocked Out (Video)](https://support.maidcentral.com/docs/bi-employee-time-clocks-not-clocked-out-enable-this-feature-to-show-employees-who-have-not-clocked-out-video.md)
- [Booking Form Redirect URL - Online Booking Conversion Tracking](https://support.maidcentral.com/docs/booking-form-redirect-url-online-booking-conversion-tracking.md): Track online conversions with MaidCentral's booking redirects. Use Google Analytics and Facebook Ads to measure your marketing performance effectively.
- [Difference Between Customer Portal Templates](https://support.maidcentral.com/docs/difference-between-customer-portal-templates.md): Learn the differences between Customer Invite and Create Account email templates for your portal, enhancing your customer engagement effortlessly.
- [How to Edit Email Template Header/Footers](https://support.maidcentral.com/docs/how-to-edit-email-template-headerfooters.md)
- [Invite Customers to Portal : Bulk and Individual](https://support.maidcentral.com/docs/invite-customers-to-portal-bulk-and-individual.md): Learn how to bulk invite customers to the MaidCentral portal and send individual invites easily. Streamline your customer engagement today!
- [Lead Form POST](https://support.maidcentral.com/docs/lead-form-post.md): Learn how to leverage the Lead form POST in MaidCentral for efficient data transfer, enhancing user experience, and automating your customer cycle.
- [Lead Form Redirect URL](https://support.maidcentral.com/docs/lead-form-redirect-url.md): Redirect your MaidCentral lead form to a unique URL for effective lead tracking in Google Analytics and enhance your marketing strategy.
- [MaidCentral Automated Campaigns](https://support.maidcentral.com/docs/maidcentral-automated-campaigns.md): Automate your cleaning business with MaidCentral's marketing campaigns, capturing leads and quotes seamlessly through your website's booking tool.
- [Maid Central Template Types](https://support.maidcentral.com/docs/maid-central-template-types.md)
- [MC Template Building and using it for a Job Campaign](https://support.maidcentral.com/docs/mc-template-building-and-using-it-for-a-job-campaign.md)
- [Tracking and Managing Service Agreements](https://support.maidcentral.com/docs/tracking-and-managing-service-agreements.md): Manage service agreements effectively with our quoting tool. Track who has signed agreements and streamline your customer interactions today!
- [Company: General - Features: Technican Features](https://support.maidcentral.com/docs/company-general-features-technican-features.md): Customize technician dashboards with MaidCentral's features, including clocking in team members and viewing job information like rates and customer contacts.
- [Inova Integration - Faq's, Setup, Troubleshooting](https://support.maidcentral.com/docs/inova-integration-faqs-setup-troubleshooting.md): Set up Inova integration with MaidCentral easily! Enable features, link employees, and close payroll efficiently with our step-by-step guide.
- [Viewing jobs before technician start time](https://support.maidcentral.com/docs/viewing-jobs-before-technician-start-time.md)
- [What options do I have when it comes to when and which jobs my technicians can see?](https://support.maidcentral.com/docs/what-options-do-i-have-when-it-comes-to-when-and-which-jobs-my-technicians-can-see.md)
- [How to enable or disable employees from seeing their payroll in their Employee Portal](https://support.maidcentral.com/docs/how-to-enable-or-disable-employees-from-seeing-their-payroll-in-their-employee-portal.md)
- [Modifying Arrival Window Times](https://support.maidcentral.com/docs/modifying-arrival-window-times.md)
- [SendGrid - Common issues and FAQs](https://support.maidcentral.com/docs/sendgrid-common-issues-and-faqs.md): Resolve SendGrid errors in MaidCentral, including dropped, bounced, and blocked emails, with easy steps to improve your email deliverability.
- [SendGrid Setup](https://support.maidcentral.com/docs/sendgrid-setup.md): Set up your SendGrid account with our step-by-step guide, including API key integration and domain authentication for better email delivery.
- [Authorize.net Error: (11) A duplicate transaction has been submitted](https://support.maidcentral.com/docs/authorizenet-error-11-a-duplicate-transaction-has-been-submitted.md)
- [Authorize.net not processing charges](https://support.maidcentral.com/docs/authorizenet-not-processing-charges.md)
- [Authorize.net payment declined by shows as paid in MC and QBO](https://support.maidcentral.com/docs/authorizenet-payment-declined-by-shows-as-paid-in-mc-and-qbo.md)
- [Authorize.net -- How to Get Your API Key from Authorize.net](https://support.maidcentral.com/docs/authorizenet-how-to-get-your-api-key-from-authorizenet.md)
- [Authorize.net -- Change Settings in Authorize.net to Allow Cards to be Added Without Errors (video)](https://support.maidcentral.com/docs/authorizenet-change-settings-in-authorizenet-to-allow-cards-to-be-added-without-errors-video.md)
- [Clearent - Transfer Tokens to Authorize.net (PLEASE see Updates)](https://support.maidcentral.com/docs/clearent-transfer-tokens-to-authorizenet-please-see-updates.md)
- [Errors Entering New Credit Card Information: May 2024 Resolution](https://support.maidcentral.com/docs/errors-entering-new-credit-card-information-may-2024-resolution.md): Resolve Authorize.net AVS errors in MaidCentral with two options for credit card input forms. Get the right solution for your needs today!
- [Integrate Authorize.net with MaidCentral](https://support.maidcentral.com/docs/integrate-authorizenet-with-maidcentral.md)
- [Troubleshooting: E00039 A duplicate customer payment profile already exists](https://support.maidcentral.com/docs/troubleshooting-e00039-a-duplicate-customer-payment-profile-already-exists.md)
- [Troubleshooting: Making Sure Your Authorize.Net is in Live Mode not Test Mode](https://support.maidcentral.com/docs/troubleshooting-making-sure-your-authorizenet-is-in-live-mode-not-test-mode.md)
- [Recording Deposits in QBO with Surcharging Enabled](https://support.maidcentral.com/docs/recording-deposits-in-qbo-with-surcharging-enabled.md): Learn about the essential one-time setup tasks and daily management processes in QuickBooks Online to effectively manage your business finances.
- [Add Ons One Time vs. Recurring](https://support.maidcentral.com/docs/add-ons-one-time-vs-recurring.md)
- [Automatically Email Invoices when Jobs are Invoiced](https://support.maidcentral.com/docs/automatically-email-invoices-when-jobs-are-invoiced.md)
- [Batch Invoicing](https://support.maidcentral.com/docs/batch-invoicing.md): Streamline your invoicing with batch invoicing for multiple jobs, ensuring efficient processing and payment application in Maid Central.
- [Charge Customers Report](https://support.maidcentral.com/docs/charge-customers-report.md): Charge customers in advance with MaidCentral's Charge Customers report. Easily manage billing terms and credit invoices in QuickBooks Online.
- [Creating an Invoice Directly via QBO Before the Month of Jobs Begin for a Customer](https://support.maidcentral.com/docs/creating-an-invoice-directly-via-qbo-before-the-month-of-jobs-begin-for-a-customer.md)
- [Creating Invoices -- Skip a Job From a Days Worth of Invoices and Find Where it Goes](https://support.maidcentral.com/docs/creating-invoices-skip-a-job-from-a-days-worth-of-invoices-and-find-where-it-goes.md)
- [Creating Invoices then reviewing the Payroll Summary](https://support.maidcentral.com/docs/creating-invoices-then-reviewing-the-payroll-summary.md)
- [Credit Card Transactions Report](https://support.maidcentral.com/docs/credit-card-transactions-report.md)
- [Failed Payment Notifications and Invoice Notifications](https://support.maidcentral.com/docs/failed-payment-notifications-and-invoice-notifications.md)
- [How to Add to the Bill Rate to a Job in Progress Before Clicking Create Invoices](https://support.maidcentral.com/docs/how-to-add-to-the-bill-rate-to-a-job-in-progress-before-clicking-create-invoices.md)
- [How to Add to the Bill Rate to a Completed Job Before Clicking the Create Invoices Button](https://support.maidcentral.com/docs/how-to-add-to-the-bill-rate-to-a-completed-job-before-clicking-the-create-invoices-button.md)
- [How to Decrease the Bill Rate for a Customer before Clicking Create Invoices](https://support.maidcentral.com/docs/how-to-decrease-the-bill-rate-for-a-customer-before-clicking-create-invoices.md)
- [How To Pre-Invoice Clients and Pay Fee Split to Technicians (Monthly Invoicing)](https://support.maidcentral.com/docs/how-to-pre-invoice-clients-and-pay-fee-split-to-technicians-monthly-invoicing.md): Set up batch invoicing for pre-billed clients in Maid Central to ensure accurate technician commission payments without affecting QuickBooks balances.
- [How to Turn on Batch Invoicing](https://support.maidcentral.com/docs/how-to-turn-on-batch-invoicing.md)
- [How To Update a Base Fee Log](https://support.maidcentral.com/docs/how-to-update-a-base-fee-log.md)
- [Incentive Pay -](https://support.maidcentral.com/docs/incentive-pay.md): Set up tiered Incentive Pay Models for employees easily, applying structured raises based on total hours worked. Streamline your payroll process today!
- [Invoice Report : Additional Pay](https://support.maidcentral.com/docs/invoice-report-additional-pay.md)
- [Invoicing Report: Bulk Additional Pay](https://support.maidcentral.com/docs/invoicing-report-bulk-additional-pay.md): Manage employee payments effortlessly with MaidCentral's Bulk Additional Pay report for tips, bonuses, and more. Simplify your payroll process today!
- [Jobs Not Invoiced Report](https://support.maidcentral.com/docs/jobs-not-invoiced-report.md)
- [MaidCentral Creating Invoices Behind the Scenes Workflow](https://support.maidcentral.com/docs/maidcentral-creating-invoices-behind-the-scenes-workflow.md): Streamline your invoicing and payments with MaidCentral's Quickbooks Online and Stripe/Authorize.net integrations for efficient bookkeeping.
- [MaidCentral Invoicing Training in Thinkific](https://support.maidcentral.com/docs/maidcentral-invoicing-training-in-thinkific.md)
- [How Can Customers Leave a Tip?](https://support.maidcentral.com/docs/maidcentral-tip-options.md): Learn how customers can tip cleaning professionals through scorecards, customer portals, and recurring tips with MaidCentral. Manage tips easily!
- [Posting Payments to Open Invoices](https://support.maidcentral.com/docs/posting-payments-to-open-invoices.md)
- [Rate Modifications for Allowed Hours or Team Fee Split pay type](https://support.maidcentral.com/docs/rate-modifications-for-allowed-hours-or-team-fee-split-pay-type.md)
- [Rate Modifiers - Recurring/Custom/and Preset](https://support.maidcentral.com/docs/rate-modifiers-recurringcustomand-preset.md): Apply Rate Modifiers to adjust job rates, add services, and manage invoicing easily. Optimize your quotes and enhance customer satisfaction today!
- [Recording Deposits in QuickBooks Online](https://support.maidcentral.com/docs/recording-deposits-in-quickbooks-online.md): Streamline your finances with MaidCentral's QuickBooks Online sync, automating customer entries, invoicing, and deposit recording for efficient cash flow management.
- [Recurring Discounts](https://support.maidcentral.com/docs/recurring-discounts.md): Learn how to set up recurring discounts with two easy options in your dashboard, ensuring accurate rate modifications for your customers.
- [How to Process Refunds](https://support.maidcentral.com/docs/refund-how-to-process-and-handle-refunds.md): Learn how to efficiently process refunds in QBO and your CC processor with our step-by-step guide for MaidCentral users.
- [Steps before Clicking the Create Invoice button](https://support.maidcentral.com/docs/steps-before-clicking-the-create-invoice-button.md): Streamline your invoicing process in Maid Central with our step-by-step guide to ensure accurate data and smooth payment approvals.
- [Troubleshooting How to Remove a Duplicate or Incorrect Tip From an Invoice](https://support.maidcentral.com/docs/troubleshooting-how-to-remove-a-duplicate-or-incorrect-tip-from-an-invoice.md)
- [Troubleshooting Billing Terms Setting](https://support.maidcentral.com/docs/troubleshooting-billing-terms-setting.md)
- [Tiered Pay Structure System - Debbie Sardone Pay For Performance Model](https://support.maidcentral.com/docs/tiered-pay-structure-system-debbie-sardone-pay-for-performance-model.md): Implement tiered pay with MaidCentral's easy-to-use system, enhancing employee incentives through Commission and Allowed Hours pay structures.
- [Troubleshooting How To Check a Team Member/Technician Into a Job From the Office?](https://support.maidcentral.com/docs/troubleshooting-how-to-check-a-team-membertechnician-into-a-job-from-the-office.md)
- [Where do I go to Add a Line Item to an Invoice that was Already Created?](https://support.maidcentral.com/docs/where-do-i-go-to-add-a-line-item-to-an-invoice-that-was-already-created.md)
- [What Will Happen if a Customer Set With a Recurring Tip, Leaves a Tip Via Their Scorecard for the Same Job?](https://support.maidcentral.com/docs/what-will-happen-if-a-customer-set-with-a-recurring-tip-leaves-a-tip-via-their-scorecard-for-the-same-job.md)
- [Why Does This Job Have a Pending Status?](https://support.maidcentral.com/docs/why-does-this-job-have-a-pending-status.md)
- [Twilio Connection Error](https://support.maidcentral.com/docs/twilio-connection-error.md)
- [Twilio Authenticate Error](https://support.maidcentral.com/docs/twilio-authenticate.md)
- [Twilio Sign In Pop Up](https://support.maidcentral.com/docs/twilio-sign-in-pop-up.md)
- [Why Did My Text Message Fail to Send?](https://support.maidcentral.com/docs/twilio-service-is-unavailable-please-try-again.md): Follow our simple guide to easily resend notifications via Twilio after an issue. Learn how to manage customer contacts and resend automated messages.
- [ERROR: The message From/To pair violates... when sending text](https://support.maidcentral.com/docs/error-the-message-fromto-pair-violates-when-sending-text.md)
- [Twillio Status updates](https://support.maidcentral.com/docs/twillio-status-updates.md)
- [Twilio - Troubleshooting Unregistered 10DLC Messages](https://support.maidcentral.com/docs/twilio-troubleshooting-faq-unregistered-10dlc-messages.md): SMS carriers are raising rates on unregistered traffic to combat SPAM. Learn about A2P 10DLC registration and ensure better messaging delivery.
- [Additional Pay for employees who have used paid time off](https://support.maidcentral.com/docs/additional-pay-for-employees-who-have-used-paid-time-off.md)
- [Allowed Hours and Prorate Employee Pay](https://support.maidcentral.com/docs/allowed-hours-and-prorate-employee-pay.md)
- [Best Practices to check before closing payroll](https://support.maidcentral.com/docs/best-practices-to-check-before-closing-payroll.md): Ensure payroll accuracy with best practices for time clocks, tips, and PTO calculations to maintain data integrity before closing payroll.
- [Closing The Week (payroll) in MaidCentral: How To](https://support.maidcentral.com/docs/closing-the-week-payroll-in-maidcentral-how-to.md): Close payroll efficiently in MaidCentral by ensuring accurate timeclocks, invoicing, and resolving errors for streamlined weekly workflows.
- [Create a Rate Modification to Add or Subtract and Adjust Allowed Hours to a Job](https://support.maidcentral.com/docs/create-a-rate-modification-to-add-or-subtract-and-adjust-allowed-hours-to-a-job.md)
- [Overtime](https://support.maidcentral.com/docs/does-mc-automatically-calculate-time-and-a-half-for-any-overtime-for-an-employee.md)
- [Employee Pay Page, Why is There a Salary Section?](https://support.maidcentral.com/docs/employee-pay-page-why-is-there-a-salary-section.md)
- [How to Delete an Additional Tip](https://support.maidcentral.com/docs/how-to-delete-an-additional-tip.md)
- [How to Delete a Skip Fee](https://support.maidcentral.com/docs/how-to-delete-a-skip-fee.md)
- [How to Reopen Payroll](https://support.maidcentral.com/docs/how-to-reopen-payroll.md): Reopening payroll can erase history and impact reports. Learn best practices to ensure accuracy and avoid unnecessary errors in payroll processing.
- [How to Set Up Pay Type - Allowed Hours](https://support.maidcentral.com/docs/how-to-set-up-pay-type-allowed-hours.md)
- [Paid Time Off - Full Work Flow: Request - Approve/Deny - Applying Pay](https://support.maidcentral.com/docs/paid-time-off-full-work-flow-request-approvedeny-applying-pay.md): Learn how to request, approve, and manage Paid Time Off (PTO) effectively as a technician or office staff in your Employee Portal.
- [Payroll Options -- Captain Trainee Dollar/Percentage](https://support.maidcentral.com/docs/payroll-options-captain-trainee-dollarpercentage.md): Boost your team's pay with Maid Central's Captain Trainee options, enhancing earnings for Captains and Team Members when training or working with Trainees.
- [Payroll Summary Columns Explained](https://support.maidcentral.com/docs/payroll-summary-columns.md): Understand job hours, pay types, and labor metrics for techs, including total hours, commission, and additional pay details in this comprehensive guide.
- [Payroll Workflow](https://support.maidcentral.com/docs/payroll-workflow.md): Master the MaidCentral Payroll Workflow with our step-by-step guide and videos, covering setup, daily, and weekly tasks for efficient management.
- [PTO, Sick Days, & Holiday Additional Pay Report](https://support.maidcentral.com/docs/pto-sick-days-holiday-additional-pay-report.md): Streamline payroll with MaidCentral's Paid Time Off Report, enabling quick bulk payments for PTO, Sick Days, and Holiday Pay for your employees.
- [Report -- Stats by Week](https://support.maidcentral.com/docs/report-stats-by-week.md): Analyze weekly payroll stats with detailed reports on revenue, job hours, staff count, and more to optimize your business performance.
- [Supplemental Pay - Per Job and Per Pay Period](https://support.maidcentral.com/docs/supplemental-pay-per-job-and-per-pay-period.md): Learn about MaidCentral's supplemental pay system, ensuring employee wages meet minimum requirements per job or pay period for fair compensation.
- [Team Fee Split Pay Type](https://support.maidcentral.com/docs/team-fee-split-pay-type.md)
- [Trainee Hourly Wage : Setup, and FAQ](https://support.maidcentral.com/docs/trainee-hourly-wage-setup-and-faq.md)
- [Negative Drive and Office Hours / Duplicate Jobs on Payroll](https://support.maidcentral.com/docs/troubleshooting-why-is-my-tech-showing-negative-time-on-the-payroll-summary.md)
- [Using the Payroll Summary Realtime report to see if any Employees are Nearing Overtime for the Week](https://support.maidcentral.com/docs/using-the-payroll-summary-realtime-report-to-see-if-any-employees-are-nearing-overtime-for-the-week.md)
- [Automatically Asses Late Fee to Invoices](https://support.maidcentral.com/docs/automatically-asses-late-fee-to-invoices.md)
- [Can I connect a Customer in MaidCentral to More Than One QBO Account?](https://support.maidcentral.com/docs/can-i-connect-a-customer-in-maidcentral-to-more-than-one-qbo-account.md)
- [Connected a Client/Customer to the Incorrect QBO Account](https://support.maidcentral.com/docs/connected-a-clientcustomer-to-the-incorrect-qbo-account.md)
- [Connecting MaidCentral Clients to Quickbooks Online (QBO)](https://support.maidcentral.com/docs/connecting-maid-central-clients-to-quickbooks-online-qbo.md)
- [Creating Credit and Automatically Apply Credits](https://support.maidcentral.com/docs/creating-credit-and-automatically-apply-credits.md): Learn how to enable QBO's "Automatically Apply Credits" feature for seamless credit management in MaidCentral and streamline your invoicing process!
- [FAQ: What Does the Quickbooks Tab on the Employees Account Do?](https://support.maidcentral.com/docs/faq-what-does-the-quickbooks-tab-on-the-employees-account-do.md)
- [How to Sell and Redeem a Gift Card and Pay Aheads](https://support.maidcentral.com/docs/gift-certificates-gift-cards-and-pay-ahead-methods.md)
- [How To Manually Add Tip After Invoicing](https://support.maidcentral.com/docs/how-to-manually-add-tip-after-invoicing.md): Learn how to edit invoices and add line items in QBO, including tips and adjustments, to effectively manage your invoicing process.
- [How to Turn Off Custom Transaction Numbers in Quickbooks Online](https://support.maidcentral.com/docs/how-to-turn-off-custom-transaction-numbers-in-quickbooks-online.md)
- [QuickBooks Integration Issues: Invoices Missing? Follow These Steps](https://support.maidcentral.com/docs/quickbooks-integration-issues-invoices-missing.md)
- [QuickBooks Online QBO Setting a New Customer Facing Email Address](https://support.maidcentral.com/docs/quickbooks-online-qbo-setting-a-new-customer-facing-email-address.md)
- [Setting Up and Troubleshooting: Sales Tax](https://support.maidcentral.com/docs/setting-up-and-troubleshooting-sales-tax.md)
- [Setting your Preferred Invoice Terms in QuickBooks Online](https://support.maidcentral.com/docs/setting-your-preferred-invoice-terms-in-quickbooks-online.md)
- [Where do I go to Edit Invoices? (Video)](https://support.maidcentral.com/docs/where-do-i-go-to-edit-invoices-video.md)
- [Why am I Getting a Message - Internal Server Error When Trying to Connect a New Customer to QBO?](https://support.maidcentral.com/docs/why-am-i-getting-a-message-internal-server-error-when-trying-to-connect-a-new-customer-to-qbo.md): Resolve QuickBooks Online connection errors by fixing apostrophes in names and invalid emails. Learn how to differentiate clients with the same name.
- [Why am I Unable to Connect Two Different Customers Who Have the Same Name?](https://support.maidcentral.com/docs/why-am-i-unable-to-connect-two-different-customers-who-have-the-same-name.md)
- [2024 DMARC Update - Email Deliverability](https://support.maidcentral.com/docs/2024-dmarc-update-email-deliverability.md): In February 2024, new email sender requirements by Google and Yahoo will impact bulk senders. Learn about DMARC and its importance for email security.
- [Advanced Quoting: How to Quote Rotating Custom Recurring Services](https://support.maidcentral.com/docs/advanced-quoting-how-to-quote-rotating-custom-recurring-services.md): Streamline your quoting and scheduling with MaidCentral's Quoting Tool for custom recurring services, optimizing your cleaning plans effortlessly.
- [Hourly Billing](https://support.maidcentral.com/docs/hourly-billing.md): Automate Hourly Billing with our August 2024 update! Choose Fixed or Hourly Billing types and manage Base Fees effortlessly within your Scope of Work.
- [How to Set Up the Quoting Tool](https://support.maidcentral.com/docs/how-to-set-up-the-quoting-tool.md): Master the Quoting Tool settings with our guide on General Settings, Questions, Scopes of Work, and Pricing Types for efficient cleaning service quotes.
- [Out of Service Area Leads](https://support.maidcentral.com/docs/out-of-service-area-leads.md): Maid Central ensures you capture every potential lead, even with unlisted zip codes. Don't miss out on valuable sales opportunities!
- [Quoting Tool Setup: Priority Cleans](https://support.maidcentral.com/docs/quoting-tool-setup-priority-cleans.md): Set your priorities with our Priority Cleans! Customize your cleaning by the hour and enjoy flexible options tailored to your needs.
- [Satellite Offices](https://support.maidcentral.com/docs/satellite-offices.md)
- [Technician Availability: Setup, FaQ, and Extras](https://support.maidcentral.com/docs/technician-availability-setup-faq-and-extras.md)
- [The Dirt Code Factor](https://support.maidcentral.com/docs/the-dirt-code-factor.md)
- [How To Close a Lead?](https://support.maidcentral.com/docs/how-to-close-a-lead.md)
- [Rotational Clean Tag](https://support.maidcentral.com/docs/rotational-clean-tag.md): Manage your cleaning services with MaidCentral's Rotational Clean Tag, allowing flexible scheduling and customized service sets for recurring clients.
- [Tag Description: Out of Rotation](https://support.maidcentral.com/docs/tag-description-out-of-rotation.md)
- [Tags - How Tags Work and Tag Descriptors](https://support.maidcentral.com/docs/tags-how-tags-work-and-tag-descriptors.md): Manage and create tags for customers, employees, and jobs in Maid Central to enhance reporting and organization. User role of Group Administrator required.
- [Setting Team's Start/End Positions](https://support.maidcentral.com/docs/setting-teams-startend-positions.md)
- [Explaining Soft Start and Hard Start for Teams](https://support.maidcentral.com/docs/explaining-soft-start-and-hard-start-for-teams.md)
- [Adding Ms. Mrs. or Mr. to your customer accounts](https://support.maidcentral.com/docs/adding-ms-mrs-or-mr-to-your-customer-accounts.md)
- [Additional Verbiage for Your First Customer of the Day's Notification](https://support.maidcentral.com/docs/additional-verbiage-for-your-first-customer-of-the-days-notification.md): Optimize your first job notifications with MaidCentral's automated arrival windows and customizable message templates for better customer communication.
- [Advanced: Email Parsing](https://support.maidcentral.com/docs/advanced-email-parsing.md): Automate your customer lifecycle with MaidCentral's email parsing and Zapier integration for seamless data management and enhanced campaign efficiency.
- [Automated Phone Messages](https://support.maidcentral.com/docs/automated-phone-messages.md): Send automated phone messages to clients with Maid Central. Set up templates easily and manage calls through Routing Reports for efficient communication.
- [Features: Public Logo URL and Email Masthead Image URL](https://support.maidcentral.com/docs/features-public-logo-url-and-email-masthead-image-url.md)
- [How To Add A Logo To Templates](https://support.maidcentral.com/docs/how-to-add-a-logo-to-templates.md)
- [Rich Text Fields (Template) - Common Issues and Faq](https://support.maidcentral.com/docs/rich-text-fields-template-common-issues-and-faq.md)
- [Templates: Edit -Book Now- button to send a prefilled email](https://support.maidcentral.com/docs/templates-edit-book-now-button-to-send-a-prefilled-email.md): Redirect your "Book Now Online" button to create an email for booking requests. Learn how to customize your "Quote Send" email template easily!
- [Understanding Templates](https://support.maidcentral.com/docs/understanding-templates.md): Customize MaidCentral templates with logos, email settings, and video guides for effective job campaigns and lead follow-ups. Enhance your email communication!
- [Sales Pipeline Dashboard](https://support.maidcentral.com/docs/sales-pipeline.md)
- [Getting an Active Customer List/Client Count](https://support.maidcentral.com/docs/getting-an-active-customer-listclient-count.md): Learn how to access active client lists and counts in MaidCentral, including Service Set and Customer Count reports for effective client management.
- [How to Create a Customer Source](https://support.maidcentral.com/docs/how-to-create-a-customer-source.md)
- [How to Fix When a Customer's Map Pin Location is Incorrect on my Efficiency Maps](https://support.maidcentral.com/docs/how-to-fix-when-a-customers-map-pin-location-is-incorrect-on-my-efficiency-maps.md)
- [How to Use the Master Schedule - Master Schedule Overview](https://support.maidcentral.com/docs/how-to-use-the-master-schedule-master-schedule-overview.md): Manage and visualize your recurring service sets efficiently with the Master Schedule, resolving conflicts and optimizing team assignments seamlessly.
- [Rate Increase and Rate Adjustment Controls Additional Filters](https://support.maidcentral.com/docs/rate-increase-and-rate-adjustment-controls-additional-filters.md): Streamline rate increases with MaidCentral's filters for job types, frequencies, and scorecard feedback to optimize customer adjustments effectively.
- [Report | Customer and Schedule Efficiency Map](https://support.maidcentral.com/docs/customer-and-schedule-efficiency-map.md): Maximize efficiency in your house cleaning business with MaidCentral's Schedule and Customer Efficiency Maps for optimal job scheduling and drive time management.
- [Report | Customer Counts](https://support.maidcentral.com/docs/customer-counts-report.md): Access the Customer Counts report to track active customers, homes, and service sets by frequency, ensuring accurate recurring service management.
- [Report | Customer Efficiency Map](https://support.maidcentral.com/docs/customer-efficiency-map.md): Maximize cleaning efficiency with MaidCentral's Customer Efficiency Map. Visualize customers, filter teams, and manage schedules effortlessly!
- [Report | Customer Sales by Month](https://support.maidcentral.com/docs/customer-sales-by-month.md)
- [Report | Customer Scorecard Stats](https://support.maidcentral.com/docs/customer-scorecard-stats.md)
- [Report | Customer Stats](https://support.maidcentral.com/docs/customer-stats.md)
- [Report | Daily Notifications](https://support.maidcentral.com/docs/daily-notifications.md)
- [Report | First Time In Jobs](https://support.maidcentral.com/docs/customer-report-first-time-in-jobs.md)
- [Report | Hot Sheet](https://support.maidcentral.com/docs/hot-sheet.md)
- [Report | Job Count Status by Date](https://support.maidcentral.com/docs/job-count-status-by-date.md)
- [Report | Job Tag Report](https://support.maidcentral.com/docs/job-tag-report.md)
- [Report | Key Report](https://support.maidcentral.com/docs/key-report.md)
- [Report | Registered Customers](https://support.maidcentral.com/docs/registered-customers.md)
- [Report | Revenue Production Planning](https://support.maidcentral.com/docs/dashboard-report-revenue-production-planning.md): Optimize your revenue production with MaidCentral's tools, aligning scheduling and sales for accurate job hours and revenue tracking daily, weekly, and monthly.
- [Report | Routing Report](https://support.maidcentral.com/docs/routing-report.md)
- [Report | Sales KPI](https://support.maidcentral.com/docs/sales-kpi.md): Analyze sales performance with MaidCentral's KPI report, tracking revenue, conversion rates, and employee contributions for data-driven decisions.
- [Report | Scorecard Results](https://support.maidcentral.com/docs/scorecard-results.md): Track and manage scorecards effortlessly with MaidCentral's Scorecard Results Report, featuring export options and resend capabilities for improved customer service.
- [Report | Service Set Tracker](https://support.maidcentral.com/docs/service-set-tracker.md): Track your recurring customers with the Service Set Tracker report, measuring weekly jobs gained or lost for effective service management.
- [Report | Zone Zip Report](https://support.maidcentral.com/docs/zone-zip-report.md)
- [Sales KPI vs Stats By Week Customer Count](https://support.maidcentral.com/docs/sales-kpi-vs-stats-by-week-customer-count.md)
- [Tracking and Managing Keys](https://support.maidcentral.com/docs/key-report-tracking-and-managing-keys.md)
- [Tracking and Resending Daily Notifications](https://support.maidcentral.com/docs/tracking-and-resending-daily-notifications.md)
- [Using the Job Schedule | Sales Role](https://support.maidcentral.com/docs/using-the-job-schedule-sales-role-video.md)
- [Using your MC Sales Dashboard](https://support.maidcentral.com/docs/using-your-mc-sales-dashboard.md)
- [Using your MaidCentral Sales Dashboard Settings](https://support.maidcentral.com/docs/using-your-maidcentral-sales-dashboard-settings.md)
- [Where can I Find the Key Report?](https://support.maidcentral.com/docs/where-can-i-find-the-key-report.md)
- [Why does my Master Schedule go Dark and Require me to Refresh the Page?](https://support.maidcentral.com/docs/troubleshooting-why-does-my-master-schedule-go-dark-and-require-me-to-refresh-the-page.md)
- [Adding Pictures to a House that shows on All Jobs](https://support.maidcentral.com/docs/adding-pictures-to-a-house-that-shows-on-all-jobs.md): Learn how to add rooms and upload images for technicians in MaidCentral, ensuring clear communication for tasks like bed-making.
- [Customer Level Tabs](https://support.maidcentral.com/docs/customer-level-tabs.md): Explore the customer-level tabs in Maid Central, from Billing Info to Payments, and learn how to manage your account effectively in this highlight video.
- [Customer Portal: How to sign in](https://support.maidcentral.com/docs/customer-portal-how-to-sign-in.md): Learn how to log in to your customer portal and troubleshoot common issues like forgotten passwords and email problems for a seamless experience.
- [Delete Account vs. Lock Customer](https://support.maidcentral.com/docs/delete-account-vs-lock-customer.md): Learn how to delete or lock customer accounts effectively, ensuring proper management of your customer database and service scheduling.
- [Editing/Manual Scorecard Entries](https://support.maidcentral.com/docs/editingmanual-scorecard-entries.md)
- [Home Account Level Tabs](https://support.maidcentral.com/docs/home-account-level-tabs.md): Manage multiple homes and service sets in Maid Central with our detailed walkthrough of account settings, tabs, and job management features.
- [How To Add Rooms to a Individual Service Set](https://support.maidcentral.com/docs/how-to-add-rooms-to-a-individual-service-set.md): Customize your cleaning services by adding rooms to the Room Master, ensuring accurate pricing and detailed information for your cleaning professionals.
- [How To Delete A Customer](https://support.maidcentral.com/docs/how-to-delete-a-customer.md)
- [How To Set Up a Customer's Portal Access Using Their Email Address from Their Account](https://support.maidcentral.com/docs/how-to-set-up-a-customers-portal-access-using-their-email-address-from-their-account.md)
- [How was a Lead Entered?](https://support.maidcentral.com/docs/how-was-a-lead-entered.md)
- [Launch Reminder Notifications](https://support.maidcentral.com/docs/launch-reminder-notifications.md): Launch automatic reminder notifications with MaidCentral! Customize templates, set schedules, and enhance customer communication effortlessly.
- [MaidCentral Customer Portal](https://support.maidcentral.com/docs/maidcentral-customer-portal.md): Explore the new MaidCentral Customer Portal 2.0 for enhanced transparency in service, scheduling, and payments, featuring a user-friendly dashboard and more!
- [Marking a duplicate address as DO NOT USE](https://support.maidcentral.com/docs/marking-a-duplicate-address-as-do-not-use.md)
- [Removing Notifications - Scorecard, 1/2/3 day reminder, invoice, On the Way](https://support.maidcentral.com/docs/removing-notifications-scorecard-123-day-reminder-invoice-otw.md)
- [Setting Preferred or Exclude times](https://support.maidcentral.com/docs/setting-preferred-or-exclude-times.md)
- [Setting the Correct Billing Terms for Each Customer Before Creating Invoices](https://support.maidcentral.com/docs/setting-the-correct-billing-terms-for-each-customer-before-creating-invoices.md)
- [Can I Delete a Rate Log?](https://support.maidcentral.com/docs/can-i-delete-a-rate-log.md)
- [When a customer enters their credit card info in their portal, will it automatically show up under the customer payments tab?](https://support.maidcentral.com/docs/when-a-customer-enters-their-credit-card-info-in-their-portal-will-it-automatically-show-up-under-the-customer-payments-tab.md)
- [How To Get The Main Customer List](https://support.maidcentral.com/docs/how-to-get-the-main-customer-list.md)
- [Events: Non Billable Jobs](https://support.maidcentral.com/docs/events.md): Schedule non-billable tasks with Events! Easily manage meetings, training, and more on your schedule. Learn how to create and track Events today!
- [How to Not charge a Skip Fee](https://support.maidcentral.com/docs/how-to-not-charge-a-skip-fee.md)
- [Schedule Changes Reasons](https://support.maidcentral.com/docs/schedule-changes-reasons-1.md): Learn about schedule changes, job statuses, and how to add reasons for changes to keep your business data accurate and up-to-date.
- [Where to Find Actual Time](https://support.maidcentral.com/docs/where-to-find-actual-time.md)
- [Why is there a job appearing in black on our Job Schedule?](https://support.maidcentral.com/docs/why-is-there-a-job-appearing-in-black-on-our-job-schedule.md)
- [Availability Calendar: Drill Down Functionality](https://support.maidcentral.com/docs/availability-calendar-drill-down-functionality.md)
- [Dispatching using Job Schedule and Schedule Efficiency Map](https://support.maidcentral.com/docs/dispatching-using-job-schedule-and-schedule-efficiency-map.md)
- [Features - Behind Schedule](https://support.maidcentral.com/docs/features-behind-schedule.md)
- [How can I ensure my customers that the MaidCentral Customer Portal is secure?](https://support.maidcentral.com/docs/how-can-i-ensure-my-customers-that-the-maidcentral-customer-portal-is-secure.md)
- [How to Add a Subdivision](https://support.maidcentral.com/docs/how-to-add-a-subdivision.md)
- [How To Move a Job for a Customer](https://support.maidcentral.com/docs/how-to-move-a-job-for-a-customer.md)
- [How to Use the Availability Calendar](https://support.maidcentral.com/docs/how-to-use-availability-calendar.md): Maximize scheduling efficiency with the Availability Calendar. Easily identify available days and streamline your booking process for optimal revenue.
- [How to Use the Different Layer of Instructions for your Technician Work Instructions](https://support.maidcentral.com/docs/how-to-use-the-different-layer-of-instructions-for-your-technician-work-instructions.md): Optimize your MaidCentral experience with pro tips on home info, special instructions, pet care, and job-specific details for seamless service.
- [How to Set Up, Adjust, and Manage Your Online and Internal Availability Calendar](https://support.maidcentral.com/docs/how-to-setup-adjust-and-manage-your-online-and-internal-availability-calendar.md): Manage your availability with MaidCentral's features, setting revenue goals and technician hours for efficient booking and scheduling.
- [Inspections](https://support.maidcentral.com/docs/inspections-1.md)
- [Lifetime Value of a Customer](https://support.maidcentral.com/docs/lifetime-value-of-a-customer.md): Calculate customer lifetime value using average revenue, attrition rate, and profit metrics to optimize your business strategy effectively.
- [Monthly Calendar View](https://support.maidcentral.com/docs/monthly-calendar-view.md)
- [Printing Worksheets for Team Members](https://support.maidcentral.com/docs/printing-worksheets-for-team-members.md)
- [Report | Availability Calendar](https://support.maidcentral.com/docs/availability-calendar.md)
- [Scheduling - Scheduler: Require Confirmation for Drag and Drop on Touch Devices](https://support.maidcentral.com/docs/scheduling-scheduler-require-confirmation-for-drag-and-drop-on-touch-devices.md)
- [Setting up Service Frequency Other Recurring](https://support.maidcentral.com/docs/setting-up-service-frequency-other-recurring.md)
- [Quoting Tool Add Ons Tab](https://support.maidcentral.com/docs/quoting-tool-add-ons-tab.md)
- [Using the Availability Calendar](https://support.maidcentral.com/docs/using-the-availability-calendar.md)
- [Using the Job Schedule](https://support.maidcentral.com/docs/using-the-job-schedule.md)
- [What Service Frequencies are available?](https://support.maidcentral.com/docs/what-service-frequencies-are-available.md)
- [Blackout Days: Employee and Customer](https://support.maidcentral.com/docs/blackout-days-employee-and-customer.md): Learn about Blackout Days in MaidCentral for customer quoting and employee scheduling, ensuring smooth operations and clear availability management.
- [Changing my Pay Type and updating Employees Pay Info](https://support.maidcentral.com/docs/changing-my-pay-type-and-updating-employees-pay-info.md)
- [Duplicate Employee](https://support.maidcentral.com/docs/duplicate-employee.md)
- [Dynamic Estimated Time Remaining](https://support.maidcentral.com/docs/dynamic-estimated-time-remaining.md)
- [Emergency Time Off](https://support.maidcentral.com/docs/emergency-time-off.md)
- [Employee Account: Lock and Unlock](https://support.maidcentral.com/docs/employee-account-lock-and-unlock.md)
- [Employee Attendance Tab](https://support.maidcentral.com/docs/employee-attendance-tab.md): Manage employee attendance effectively with our comprehensive guide on attendance options, ensuring accurate record-keeping and policy adherence.
- [Employee Schedule Settings](https://support.maidcentral.com/docs/employee-schedule-settings.md): Optimize employee attendance with key settings like unexcused absences, tardiness, and technician job visibility for improved efficiency.
- [Sending, Tracking, and Managing On The Way Reminder Notifications](https://support.maidcentral.com/docs/sending-tracking-and-managing-on-the-way-reminder-notifications.md): Notify customers with "On The Way" alerts! Easily manage notifications and templates in MaidCentral for seamless communication and scheduling.
- [How Do I Update an Employees Birth Date (Birthday)?](https://support.maidcentral.com/docs/how-do-i-update-an-employees-birth-date-birthday.md)
- [How Technicians Can Report or Create an Office Ticket From Their Employee Account](https://support.maidcentral.com/docs/how-technicians-can-report-or-create-an-office-ticket-from-their-employee-account.md): Easily report issues, submit photos, and leave notes on jobs through the Job Dashboard in your Employee Portal for seamless communication with the office.
- [How To Add a Picture of Your Employee to an Employee Account](https://support.maidcentral.com/docs/how-to-add-a-picture-of-your-employee-to-an-employee-account.md)
- [How To Create an Employee and Employee Account](https://support.maidcentral.com/docs/how-to-create-an-employee-and-employee-account.md)
- [How To Request Time Off as a Technician from My Employee Profile](https://support.maidcentral.com/docs/how-to-request-time-off-as-a-technician-from-my-employee-profile.md)
- [How to Set/Change the Default/Planned Team Size?](https://support.maidcentral.com/docs/how-to-setchange-the-defaultplanned-team-size.md)
- [How to Start and End a Break as a Cleaning Technician](https://support.maidcentral.com/docs/how-to-start-and-end-a-break-as-a-cleaning-technician.md)
- [How to View Which Customers Tipped Me on Payroll](https://support.maidcentral.com/docs/how-to-view-which-customers-tipped-me-on-payroll.md)
- [MaidCentral Technicians: Time To Complete](https://support.maidcentral.com/docs/maidcentral-technicians-time-to-complete.md)
- [Rehire a Terminated Employee](https://support.maidcentral.com/docs/rehire-a-terminated-employee.md)
- [Technician Breaks](https://support.maidcentral.com/docs/technician-breaks.md)
- [Technician Notes Added for a Job](https://support.maidcentral.com/docs/technician-notes-added-for-a-job.md)
- [Termination: Steps and FAQs](https://support.maidcentral.com/docs/termination-steps-and-faqs.md): Learn the essential steps for employee termination, including setting a termination date, adding notes, and managing user accounts effectively.
- [Texting a technician (Or multiple) through MaidCentral](https://support.maidcentral.com/docs/texting-a-technician-or-multiple-through-maid-central.md)
- [User Account Roles and Permissions](https://support.maidcentral.com/docs/user-account-roles.md): Explore user account roles like Technician, Office, Sales, Administrator, and Group Administrator, each with unique access and features for efficient management.
- [User Roles Views, Dashboards, and Accessible Functionality](https://support.maidcentral.com/docs/user-roles-views-dashboards-and-accessible-functionality.md)
- [Using the Employee Schedule](https://support.maidcentral.com/docs/using-the-employee-schedule.md)
- [Welcome to MaidCentral Activate Account](https://support.maidcentral.com/docs/welcome-to-maidcentral-activate-account.md)
- [Working Open Tickets](https://support.maidcentral.com/docs/working-open-tickets.md)
- [Two-Factor Authentication](https://support.maidcentral.com/docs/two-factor-authentication.md)
- [How to Add an Employee to the Job Schedule](https://support.maidcentral.com/docs/adding-an-employee-to-the-job-schedule.md)
- [Allow Technicians to see Jobs for the Following Week](https://support.maidcentral.com/docs/allow-technicians-to-see-jobs-for-the-following-week.md)
- [Allowed Hours: Not Calculating Correctly, HELP!](https://support.maidcentral.com/docs/allowed-hours-not-calculating-correctly.md): Ensure accurate Allowed Labor Hours by checking team assignments, availability, and job schedules. Adjust jobs easily for optimal scheduling.
- [Can Technicians See Who Else They're With on a Job?](https://support.maidcentral.com/docs/can-technicians-see-who-else-theyre-with-on-a-job.md)
- [Company Level Efficiency for a Day](https://support.maidcentral.com/docs/company-level-efficiency-for-a-day.md)
- [Efficient Scheduling: How to Assign Multiple Teams to the Same Job](https://support.maidcentral.com/docs/how-to-assign-multiple-teams-to-the-same-job.md)
- [Employee Resources Link](https://support.maidcentral.com/docs/employee-resources-link.md)
- [How is Efficiency Calculated for my Technicians?](https://support.maidcentral.com/docs/how-is-efficiency-calculated-for-my-technicians.md)
- [How to Add an Employee to a Job](https://support.maidcentral.com/docs/how-to-add-an-employee-to-a-job.md)
- [How To Change an Employees Schedule for a Single Day](https://support.maidcentral.com/docs/how-to-change-an-employees-schedule-for-a-single-day.md)
- [How to Edit a Technician's Job Time](https://support.maidcentral.com/docs/how-to-edit-a-technicians-job-time.md)
- [How to Edit a Technician's Pay Amount on a Job](https://support.maidcentral.com/docs/how-edit-a-technicians-pay-amount-on-a-job.md)
- [How to Edit a Technician's Pay Type on a Job](https://support.maidcentral.com/docs/how-to-edit-technicians-pay-type-on-a-job.md)
- [How to Edit a Technician's Time Clock](https://support.maidcentral.com/docs/how-to-edit-a-technicians-time-clock.md)
- [How to Modify the Allowed Hours Associated with a Customers Base Fee](https://support.maidcentral.com/docs/how-to-modify-the-allowed-hours-associated-with-a-customers-base-fee.md)
- [How To Request a Partial Day Off](https://support.maidcentral.com/docs/how-to-request-a-partial-day-off.md)
- [How to Upload an Excuse for An Unexcused Absence as a Technician](https://support.maidcentral.com/docs/how-to-upload-an-excuse-for-an-unexcused-absence-as-a-technician-video.md)
- [Inspections](https://support.maidcentral.com/docs/inspections.md)
- [Lates - Job vs Day](https://support.maidcentral.com/docs/how-lates-works-job-vs-day.md): Track employee lateness with MaidCentral's systems for job and day starts, ensuring efficient management of schedules and notifications.
- [Leave of Absence for Scheduled Employees](https://support.maidcentral.com/docs/leave-of-absence-for-scheduled-employees.md)
- [Managing Dual Time Slots for Technicians](https://support.maidcentral.com/docs/managing-dual-time-slots-for-technicians.md)
- [New Time Off Request Entered by the Office for an Employee](https://support.maidcentral.com/docs/new-time-off-request-entered-by-the-office-for-an-employee-video.md)
- [Taking a Break During an In Progress Job](https://support.maidcentral.com/docs/taking-a-break-during-an-in-progress-job.md)
- [Team Mileage Report](https://support.maidcentral.com/docs/team-mileage-report.md)
- [Technician and Office User Accounts](https://support.maidcentral.com/docs/technician-and-office-user-accounts.md)
- [Trainee Position Factor - How it works, Common Issues and FAQ](https://support.maidcentral.com/docs/trainee-position-factor-how-it-works-common-issues-and-faq.md): Manage the Trainee Position Factor in MaidCentral to optimize labor hours and job completion times effectively. Learn how to adjust settings now!
- [Unable to Check In or Out of a Job](https://support.maidcentral.com/docs/unable-to-check-in-or-out-of-a-job.md)
- [Why is there a red line on the Employee Schedule for a technician?](https://support.maidcentral.com/docs/why-is-there-a-red-line-on-the-employee-schedule-for-a-technician.md)
- [Technician Mobile App](https://support.maidcentral.com/docs/technician-mobile-app.md)
- [How to Access the Employee Profile/Technician Profile](https://support.maidcentral.com/docs/how-to-access-the-employee-profile.md)
- [How To: Clock in/out - Check in/out](https://support.maidcentral.com/docs/how-to-clock-inout-check-inout.md): Learn how to efficiently check in and out of jobs using MaidCentral software with our step-by-step video guide for cleaning professionals.
- [How to Upload a Job Photo as a Technician](https://support.maidcentral.com/docs/how-to-upload-a-job-photo-as-a-technician.md)
- [Maid Central Technician Training](https://support.maidcentral.com/docs/maid-central-technician-training.md)
- [Viewing Job Information as a Technician](https://support.maidcentral.com/docs/viewing-job-information-as-a-technician.md): Explore the Job Information page for cleaning technicians, detailing home info, service sets, and job instructions for efficient daily operations.
- [Managing Unexcused Absence Flags](https://support.maidcentral.com/docs/managing-unexcused-absence-flags.md)
- [Adding/Editing/Deleting a Time Clock for a Technician](https://support.maidcentral.com/docs/adding-editing-deleting-a-time-clock-for-a-technician.md): Streamline payroll processing by effectively managing time clocks. Learn to edit, add, and delete time clocks to minimize errors and ensure efficiency.
- [Job / Clock Change Requests: Office and Technician Requests](https://support.maidcentral.com/docs/job-clock-change-requests-office-and-technician-requests.md): Manage clock change requests seamlessly between technicians and office staff with our detailed workflow and approval process in MaidCentral.
- [Using your Employee Clock Monitor & Team Monitor to Audit Clocks](https://support.maidcentral.com/docs/using-your-employee-clock-monitor-team-monitor-to-audit-clocks.md): Monitor your cleaning team's clock-ins and job statuses in real-time with Employee Clock Monitor and Team Monitor for efficient scheduling and dispatch.
- [Where can I see what past job a technician is still checked in to?](https://support.maidcentral.com/docs/where-can-i-see-what-past-job-a-technician-is-still-checked-in-to.md)
- [How to Resend Scorecards](https://support.maidcentral.com/docs/automated-scorecard-reminders-1.md): Enhance customer satisfaction with scorecards! Automate reminders and easily resend to boost responses. Streamline your feedback process today.
- [Built-In Guides](https://support.maidcentral.com/docs/built-in-guides.md)
- [Can an Employee be Deleted?](https://support.maidcentral.com/docs/can-an-employee-be-deleted.md)
- [Can I Delete a Home Zone?](https://support.maidcentral.com/docs/can-i-delete-a-home-zone.md)
- [Can I Delete a Home?](https://support.maidcentral.com/docs/can-i-delete-a-home.md)
- [Can I Delete a Team?](https://support.maidcentral.com/docs/can-i-delete-a-team.md)
- [Can I Delete a Service Set?](https://support.maidcentral.com/docs/can-i-delete-a-service-set.md)
- [Can I use the Same Email Address to Access More than One Portal in MaidCentral?](https://support.maidcentral.com/docs/can-i-use-the-same-email-address-to-access-more-than-one-portal-in-maidcentral.md)
- [Do Automated Text Messages Go Out on Weekends?](https://support.maidcentral.com/docs/do-automated-text-messages-go-out-on-weekends.md)
- [Feature: Give Technicians the Ability to Check In and Out Additional Employees](https://support.maidcentral.com/docs/feature-give-technicians-the-ability-to-check-in-and-out-additional-employees.md)
- [GPS Tracking and Troubleshooting](https://support.maidcentral.com/docs/gps-tracking-and-troubleshooting.md): Troubleshoot GPS tracking issues in MaidCentral's Timeclocks to ensure accurate employee location data and improve service efficiency.
- [How to Edit a Home Assigned to the Wrong Zone](https://support.maidcentral.com/docs/home-zones-and-how-to-change-them.md): Optimize your MaidCentral experience with Zones to enhance efficiency, visually manage jobs, and easily edit Home Zones for accurate service delivery.
- [How did That Invoice get into Batch Invoicing?](https://support.maidcentral.com/docs/understanding-batch-invoicing.md)
- [Understanding Breaks](https://support.maidcentral.com/docs/understanding-breaks.md)
- [How to Add a Customer or Employee Note with a Reminder Date](https://support.maidcentral.com/docs/how-to-add-a-customer-or-employee-note-with-a-reminder-date.md)
- [How to insert a photo or image into a text box?](https://support.maidcentral.com/docs/how-to-insert-a-photo-or-image-into-a-text-box.md)
- [How To Reset Password for an employee or client from the notes section](https://support.maidcentral.com/docs/how-to-reset-password-for-an-employee-or-client-from-the-notes-section.md)
- [Is MaidCentral a Website or Application?](https://support.maidcentral.com/docs/is-maidcentral-a-website-or-application.md)
- [Is MaidCentral PCI Compliant?](https://support.maidcentral.com/docs/is-maidcentral-pci-compliant.md)
- [Locked Out of MaidCentral](https://support.maidcentral.com/docs/locked-out-of-maidcentral.md)
- [Navigating the Knowledge Base](https://support.maidcentral.com/docs/navigating-the-knowledge-base.md)
- [Post-Onboarding Support Channels](https://support.maidcentral.com/docs/post-onboarding-support-channels.md)
- [Pro Tip | How to Set Up and Get an Email for Emergency Time Off Request](https://support.maidcentral.com/docs/how-to-set-up-and-get-an-email-for-emergency-time-off-request.md)
- [PTO FAQs and Answers](https://support.maidcentral.com/docs/pto-faqs-and-answers.md): Learn about PTO policy options in MaidCentral, including yearly and hourly accrual, maximum carryover, and how to manage employee PTO effectively.
- [Satellite Office vs Branches](https://support.maidcentral.com/docs/satellite-office-vs-branches.md): Explore the differences between satellite offices and branches in MaidCentral to find the best fit for your business needs and reporting requirements.
- [Service Set Frequencies](https://support.maidcentral.com/docs/service-set-frequencies.md)
- [Troubleshooting the Customer Campaign](https://support.maidcentral.com/docs/why-the-customer-campaign-doesnt-display-all-of-my-customers.md)
- [Understanding Teams](https://support.maidcentral.com/docs/understanding-teams.md)
- [Viewing and Understanding Timeclock Edits](https://support.maidcentral.com/docs/viewing-and-understanding-timeclock-edits.md)
- [What Credit Card Processors do you Integrate With?](https://support.maidcentral.com/docs/what-credit-card-processors-do-you-integrate-with.md)
- [Who Can See Notes and Uploaded Pictures?](https://support.maidcentral.com/docs/who-can-see-notes-and-uploaded-pictures.md)
- [What Does GO LIVE! Mean?](https://support.maidcentral.com/docs/what-does-go-live-mean.md)
- [What Happens When I Hit 'Create Invoices and Charge Jobs'?](https://support.maidcentral.com/docs/what-happens-when-i-hit-create-invoices-and-charge-jobs.md)
- [Where in Maid Central do I Add my Social Media Links?](https://support.maidcentral.com/docs/where-in-maid-central-do-i-add-my-social-media-links.md)
- [Will I be notified when a customer adds a CC or changes notifications?](https://support.maidcentral.com/docs/will-i-be-notified-when-a-customer-adds-a-cc-or-changes-notifications.md)
- [Adding a New Scope Group](https://support.maidcentral.com/docs/adding-a-new-scope-group.md)
- [Automated Daily Reminder Notifications](https://support.maidcentral.com/docs/automated-daily-reminder-notifications.md)
- [Building Lead Contact Templates](https://support.maidcentral.com/docs/building-lead-contact-templates.md)
- [Building Lead Follow Up Templates](https://support.maidcentral.com/docs/building-lead-follow-up-templates.md)
- [Create an Hourly Adjustment Rate Modification](https://support.maidcentral.com/docs/create-an-hourly-adjustment-rate-modification.md)
- [Create Scope of Work to Quote by Room](https://support.maidcentral.com/docs/create-scope-of-work-to-quote-by-room.md)
- [Editing Scorecard Email and Text Templates](https://support.maidcentral.com/docs/editing-scorecard-email-and-text-templates.md)
- [Editing the About Section of Scorecards and the Customer Portal](https://support.maidcentral.com/docs/editing-the-about-section-of-scorecards.md)
- [How a MaidCentral Office Staff Member Can Add an Image to a Job](https://support.maidcentral.com/docs/how-a-maidcentral-office-staff-member-can-add-an-image-to-a-job.md)
- [How to Add a Cleaning Technician to the Employee Schedule](https://support.maidcentral.com/docs/how-to-add-a-cleaning-technician-to-the-employee-schedule.md)
- [How to Add an Additional Home to an Existing Customer Account](https://support.maidcentral.com/docs/how-to-add-an-additional-home-to-an-existing-customer-account.md)
- [How to add MaidCentral to an Android or iPhone home screen](https://support.maidcentral.com/docs/how-to-add-maidcentral-to-an-android-or-iphone-home-screen.md): Learn how to add a website to your Android or iPhone home screen easily, turning it into a convenient app-like icon for quick access.
- [How to adjust location services just for the MC Website](https://support.maidcentral.com/docs/how-to-adjust-location-services-just-for-the-mc-website.md)
- [How To Cancel a Job](https://support.maidcentral.com/docs/how-to-cancel-a-job.md)
- [How To Cancel A Job On A Future Date](https://support.maidcentral.com/docs/how-to-cancel-a-job-on-a-future-date.md)
- [How To Cancel Service in MaidCentral](https://support.maidcentral.com/docs/how-to-cancel-service-in-maidcentral.md): Learn how to cancel services, set reminders, and manage customer statuses effectively with Maid Central's comprehensive guide and video tutorial.
- [How To Change a Customers Home Name](https://support.maidcentral.com/docs/how-to-change-a-customers-home-name.md)
- [How to Clock in as Office Staff](https://support.maidcentral.com/docs/how-to-clock-in-as-office-staff.md): Learn how to set up office employee time tracking with Kiosk and Technician dashboards in MaidCentral for efficient clocking in and payroll management.
- [How To Clock in and out Using Your Employee ID Number From the Kiosk Dashboard URL](https://support.maidcentral.com/docs/how-to-clock-in-and-out-using-your-employee-id-number-from-the-kiosk-dashboard-url.md): Learn how to use the Kiosk Dashboard to clock in/out with your Employee ID. Access it easily with your Kiosk Account for efficient time tracking.
- [How to Collect a Tip After Invoices have been Created (Before Payroll has Been Closed)](https://support.maidcentral.com/docs/how-to-collect-a-tip-after-invoices-have-been-created-before-payroll-has-been-closed.md)
- [How To Create A Customer](https://support.maidcentral.com/docs/how-to-create-a-customer.md)
- [How To Create a Lead and Save the Lead via the Quoting Tool](https://support.maidcentral.com/docs/how-to-create-a-lead-and-save-the-lead-via-the-quoting-tool.md)
- [How To Create a Negative Rate Modification and Not Affect Technicians Pay](https://support.maidcentral.com/docs/how-to-create-a-negative-rate-modification-and-not-affect-technicians-pay.md)
- [How to Create a Team](https://support.maidcentral.com/docs/how-to-create-a-team.md): Learn how to create a team in MaidCentral, optimize scheduling routes, and utilize team colors for efficient job management and employee clock-in options.
- [How to Create a Zone](https://support.maidcentral.com/docs/how-to-create-a-zone.md)
- [How To Document Breakage/Damages that happened during a Cleaning Job](https://support.maidcentral.com/docs/how-to-document-breakagedamages-that-happened-during-a-cleaning-job.md)
- [How To Edit, Delete, or Add to Your Customer Contact Information; Including Reminder Notifications](https://support.maidcentral.com/docs/how-to-edit-delete-or-add-to-your-customer-contact-information-including-reminder-notifications.md)
- [How to Edit a Home Name](https://support.maidcentral.com/docs/how-to-edit-a-home-name.md)
- [How-To Email One Customer](https://support.maidcentral.com/docs/how-to-email-one-customer.md)
- [How to Email or Text All Active Customers/Clients](https://support.maidcentral.com/docs/how-to-email-or-text-all-active-customersclients.md)
- [How To Email or Text all of my Customers Scheduled for a Specific Day of Jobs](https://support.maidcentral.com/docs/how-to-email-or-text-all-of-my-customers-scheduled-for-a-specific-day-of-jobs.md)
- [How To Find a Lead/Prospect Inside MaidCentral](https://support.maidcentral.com/docs/how-to-find-a-leadprospect-inside-maidcentral.md)
- [How to fix/correct/update a customer's home address](https://support.maidcentral.com/docs/how-to-fixcorrectupdate-a-customers-home-address.md)
- [How To Log Out of the Customer Portal](https://support.maidcentral.com/docs/how-to-log-out-of-the-customer-portal.md)
- [How to make a Pivot Table](https://support.maidcentral.com/docs/how-to-make-a-pivot-table.md)
- [How To Move a New Prospect/Lead from Needs Contacted to Contacted](https://support.maidcentral.com/docs/how-to-move-a-new-prospectlead-from-needs-contacted-to-contacted.md)
- [How to Remove a Team from a Job They Accidentally Checked in and out of, but Didn't Clean](https://support.maidcentral.com/docs/how-to-remove-a-team-from-a-job-they-accidentally-checked-in-and-out-of-but-didnt-clean.md)
- [How to Post Check or Cash for a Customer Who Normally Pays with Their Credit Card on File.](https://support.maidcentral.com/docs/how-to-post-check-or-cash-for-a-customer-who-normally-pays-with-their-credit-card-on-file.md)
- [How to Record a Your Screen on a Phone or Tablet](https://support.maidcentral.com/docs/how-to-recording-a-video-on-phone.md)
- [How To Resend a Booked Customer Their Confirmation Email/Agreement Terms](https://support.maidcentral.com/docs/how-to-resend-a-booked-customer-their-confirmation-emailagreement-terms.md)
- [How to Schedule an Individual Job](https://support.maidcentral.com/docs/how-to-schedule-an-individual-job.md)
- [How to Schedule Weekly Service Set with a Different Monthly Clean](https://support.maidcentral.com/docs/how-to-schedule-weekly-service-set-with-a-different-monthly-clean.md): Optimize your cleaning schedule with our three service sets: bi-weekly and monthly options for small and large rotations, ensuring no overlaps.
- [How To Select Which Service Set Types you Want to See on your Revenue Production Planning Report](https://support.maidcentral.com/docs/how-to-select-which-service-set-types-you-want-to-see-on-your-revenue-production-planning-report.md)
- [How To Send a Broadcast Messages to Employees](https://support.maidcentral.com/docs/how-to-send-a-broadcast-messages-to-employees.md): Easily send broadcast messages via text or email to employees, manage replies, and streamline communication with our user-friendly messaging feature.
- [How To Send a Customer Portal Invite](https://support.maidcentral.com/docs/how-to-send-a-customer-portal-invite.md)
- [How to Set a Job to Lockout](https://support.maidcentral.com/docs/how-to-set-a-job-to-lockout.md)
- [How To Set Employees Preferences in MaidCentral - Preferred or Do Not Schedule](https://support.maidcentral.com/docs/how-to-set-employees-preferences-in-maidcentral-preferred-or-do-not-schedule.md)
- [How To Set Up a Property Management Group](https://support.maidcentral.com/docs/how-to-set-up-a-property-management-group.md): Learn how to set up a Property Management Group in MaidCentral, attach customers, create floor plans, and streamline cleaning schedules efficiently.
- [How To Set Up and Use Breaks in MaidCentral](https://support.maidcentral.com/docs/how-to-set-up-and-use-breaks-in-maidcentral.md)
- [How To Set Up Home Keys](https://support.maidcentral.com/docs/how-to-set-up-home-keys.md)
- [How to Set Up your Paid Time Off (PTO) Policy](https://support.maidcentral.com/docs/how-to-set-up-your-paid-time-off-pto-policy.md): Explore new Paid Time Off policy options, including accrual methods and flexible requests for partial or multiple days off for your team.
- [How to Skip/Bump/Move a Job & Bump Tag System](https://support.maidcentral.com/docs/how-to-skipbumpmove-a-job-bump-tag-system.md): Learn about MaidCentral's job management terms: Move, Skip, and Bump, and how to efficiently manage customer requests and reminders.
- [Support Resources](https://support.maidcentral.com/docs/how-to-submit-a-ticket-to-support.md): Learn how to submit a support ticket in MaidCentral for software issues, including tips for providing detailed information and using Loom for recordings.
- [How to take a Screenshot](https://support.maidcentral.com/docs/how-to-take-a-screenshot.md)
- [How To Turn Off Behind Schedule Notifications](https://support.maidcentral.com/docs/how-to-turn-off-behind-schedule-notifications.md)
- [How to Upload a File or Document and Insert as a Link](https://support.maidcentral.com/docs/how-to-upload-a-file-or-document-and-insert-as-a-link.md)
- [How to Upload a Video and Insert as a Link Into a Template](https://support.maidcentral.com/docs/how-to-upload-a-video-and-insert-as-a-link-into-a-template.md)
- [How To Upload an Image From Your Computer via the Email Template Editor](https://support.maidcentral.com/docs/how-to-upload-an-image-from-your-computer-via-the-email-template-editor.md)
- [I&J Report Overview](https://support.maidcentral.com/docs/invoicing-and-job-records-report-overview.md)
- [Internal Quoting Overview](https://support.maidcentral.com/docs/internal-quoting-overview.md)
- [Keap Integration Set Up](https://support.maidcentral.com/docs/keap-integration-set-up.md): Integrate Keap with MaidCentral for seamless email marketing, CRM, and e-commerce solutions tailored for small businesses. Sync leads and customize workflows!
- [Online Quoting](https://support.maidcentral.com/docs/online-quoting.md): Customize your online booking with MaidCentral's quoting tool, showcasing real-time availability and unique iFrames for tailored services.
- [Online Quoting: Available Waiting Days and Cutoff Time](https://support.maidcentral.com/docs/online-quoting-available-waiting-days-and-cutoff-time.md)
- [Paying Employees for Different Service Set/Team Types](https://support.maidcentral.com/docs/paying-employees-for-different-service-set-team-types.md): Set up employee pay in MaidCentral with flexible structures for solo, captain, teammate, travel, and trainee roles to meet your business needs.
- [Paystri - Preauthorization and ACH](https://support.maidcentral.com/docs/paystri-preauthorization-and-ach.md): Preauthorize credit card payments with Paystri to ensure funds are available, automate the process, and manage invoices confidently.
- [Phone Troubleshooting](https://support.maidcentral.com/docs/phone-troubleshooting.md): Troubleshoot your phone with essential steps: restart, update apps, clear cache, and factory reset for optimal performance. Get your device running smoothly!
- [Quote Rounding - Price Rounding](https://support.maidcentral.com/docs/quote-rounding-price-rounding.md)
- [Quoting Tool External Quote Form Tab](https://support.maidcentral.com/docs/quoting-tool-external-quote-form-tab.md)
- [Rate Modification and Team Pay modification for Hourly Job](https://support.maidcentral.com/docs/rate-modification-and-team-pay-modification-for-hourly-job.md)
- [Rotational Deep Clean](https://support.maidcentral.com/docs/rotational-deep-clean.md): Automate your deep cleaning with MaidCentral's Rotational Deep Clean, tracking Last Deep Clean dates for Dry, Wet, and Other rooms effortlessly.
- [Schedule - Drop and Drag](https://support.maidcentral.com/docs/schedule-drop-and-drag.md)
- [Setup Twilio From Step 1](https://support.maidcentral.com/docs/setup-twilio-from-step-1.md)
- [Scope Groups Overview](https://support.maidcentral.com/docs/scope-groups-overview.md): Organize labor units with MaidCentral's Scope Groups, enhancing quoting and planning for commercial and residential services. Customize reminders and terms easily.
- [Scopes of Work Overview](https://support.maidcentral.com/docs/scopes-of-work-overview.md): Manage unique cleaning services with MaidCentral's Scopes, offering tailored pricing, add-ons, discounts, and automated fees for a seamless quoting experience.
- [Skip Fees and Lockout Fees: Setup](https://support.maidcentral.com/docs/skip-fees-and-lockout-fees-setup.md): Manage skip and lockout fees effectively to prevent cancellations. Set fees as a percentage or flat amount within your Scope of Work for better control.
- [Updating Existing Rate Modifications](https://support.maidcentral.com/docs/updating-existing-rate-modifications.md)
- [Where in Maid Central can I find the code for my scorecards to go on my website?](https://support.maidcentral.com/docs/where-in-maid-central-can-i-find-the-code-for-my-scorecards-to-go-on-my-website.md)
- [Zapier Integration - (Beta)](https://support.maidcentral.com/docs/zapier-integration-beta.md): Integrate MaidCentral with Zapier using new triggers and actions. Follow essential steps for a seamless connection and manage your API keys securely.
- [How to View My Support Ticket Status or History](https://support.maidcentral.com/docs/how-to-view-my-support-ticket-status-or-history.md)
- [Updating service set frequency and Using the Modify Schedule Button](https://support.maidcentral.com/docs/updating-service-set-frequency-and-using-the-modify-schedule-button.md): Learn how to adjust service frequencies, update rate logs, and modify schedules effectively for seamless customer management.
- [Agreement Terms & Example Terms](https://support.maidcentral.com/docs/agreement-terms-example-terms.md): Manage customer agreement terms easily with MaidCentral's quoting tool, ensuring clear service expectations and payment details for a seamless experience.
- [Bulk Rate Modifications](https://support.maidcentral.com/docs/bulk-rate-modifications.md)
- [Custom Dashboards: Creating, Editing, and Deleting Dashboards](https://support.maidcentral.com/docs/custom-dashboards-creating-editing-and-deleting-dashboards.md): Create custom dashboards to track key metrics with interactive widgets. Manage, edit, and personalize your data for better business insights!
- [Employee Time Settings](https://support.maidcentral.com/docs/employee-time-settings.md): Understand Work Start Time settings for accurate employee payroll, including Hard and Soft Start types, and technician job visibility features.
- [Ticket Kanban: Understanding, and managing the Kanban Widget](https://support.maidcentral.com/docs/ticket-kanban-understanding-and-managing-the-kanban-widget.md): Customize your Ticket Kanban widget with editable buckets for efficient ticket management across dashboards, enhancing team collaboration and organization.
- [VOIP Integration](https://support.maidcentral.com/docs/voip-integration.md): Integrate MaidCentral with your VoIP system for automatic CRM matching, providing instant access to customer details during incoming calls.
- [How to Setup a Reminder for Personal Phone Call Notifications](https://support.maidcentral.com/docs/how-to-setup-a-reminder-for-personal-phone-call-notifications.md)
- [Can a Zip be in Two Zones?](https://support.maidcentral.com/docs/can-a-zip-be-in-2-zones.md)
- [Changed Technician's Position and Not All Days Updated](https://support.maidcentral.com/docs/changed-technicians-position-and-not-all-days-updated.md): Learn how to manage technician schedule changes effectively, ensuring smooth transitions and avoiding issues with the "Modified" tag.
- [Employee showing twice on job schedule](https://support.maidcentral.com/docs/employee-showing-twice-on-job-schedule.md)
- [How do I Process Payments for a Client That Wants to Pay Using Two Different Credit cards?](https://support.maidcentral.com/docs/how-do-i-process-payments-for-a-client-that-wants-to-pay-using-two-different-credit-cards.md)
- [How does it work when I have techs who get paid Team Fee Split while cleaning but hourly rates while at the office or for a meeting?](https://support.maidcentral.com/docs/how-does-it-work-when-i-have-techs-who-get-paid-team-fee-split-while-cleaning-but-hourly-rates-while-at-the-office-or-for-a-meeting.md)
- [How to Clear Your Cache on Chrome](https://support.maidcentral.com/docs/how-to-clear-your-cache-on-chrome.md)
- [How to Pay a Technician for Field Time and Office Time](https://support.maidcentral.com/docs/how-to-pay-a-technician-for-field-time-and-office-time.md): Learn how to accurately track Office Hours and Travel Time pay for technicians to ensure correct compensation in various work scenarios.
- [I Want to Charge Multiple Open Invoices for a Customer in One Charge](https://support.maidcentral.com/docs/i-want-to-charge-multiple-open-invoices-for-a-customer-in-one-charge.md)
- [Recurring Rate Modifications](https://support.maidcentral.com/docs/recurring-rate-modifications.md)
- [The Information I put in Home Information is Not Showing](https://support.maidcentral.com/docs/the-information-i-put-in-home-information-is-not-showing.md)
- [Troubleshooting MaidCentral Performance Issues](https://support.maidcentral.com/docs/troubleshooting-maidcentral-performance-issues.md): Troubleshoot MaidCentral performance issues with tips on internet speed, Chrome settings, and device maintenance for optimal functionality.
- [What do I do if I Created an Invoice Using the Wrong Customers QBO Account?](https://support.maidcentral.com/docs/what-do-i-do-if-i-created-an-invoice-using-the-wrong-customers-qbo-account.md)
- [Why isn't my technician showing productivity after closing payroll](https://support.maidcentral.com/docs/why-isnt-my-technician-showing-productivity-after-closing-payroll.md)
- [Why is my customer getting an Internal Server Error when trying to pay their invoice in the MC Customer Portal?](https://support.maidcentral.com/docs/why-is-my-customer-getting-an-internal-server-error-when-trying-to-pay-their-invoice-in-the-mc-customer-portal.md)
- [How to Quote and Book a Lead](https://support.maidcentral.com/docs/booking-a-new-lead-via-internal-quoting-tool.md): Streamline your professional cleaning bookings with our MC tools, ensuring efficient scheduling and customer satisfaction from the first quote to confirmation.
- [Fee Table Improvements and Itemized Rate Modifications](https://support.maidcentral.com/docs/fee-table-improvements-and-itemized-rate-modifications.md): MaidCentral users can now customize Rate Modifications in quotes, enhancing clarity in pricing for Initial and Recurring Cleans.
- [MC Jump Start Class #1 -- Time Tracking](https://support.maidcentral.com/docs/mc-jump-start-class-1-time-tracking.md)
- [MC Jump Start Class #2 Invoicing & Payroll](https://support.maidcentral.com/docs/mc-jump-start-class-2-invoicing-payroll.md)
- [MC Jump Start Class #3 Getting the Most out of Scorecards](https://support.maidcentral.com/docs/mc-jump-start-class-3-getting-the-most-out-of-scorecards.md)
- [Next Steps if Your MaidCentral Account was Compromised](https://support.maidcentral.com/docs/steps-for-compromised-account.md)
- [Schedule Change Reasons](https://support.maidcentral.com/docs/schedule-change-reasons.md): Learn about schedule changes, job statuses, and how to add reasons for changes to keep your business data accurate and up-to-date.
- [Additional Pay (Tips, Holiday, Vacation, Reimbursements etc)](https://support.maidcentral.com/docs/additional-pay-tips-holiday-vacation-reimbursements-etc.md)
- [Employees Attendance Score](https://support.maidcentral.com/docs/employees-attendance-score.md)
- [Employee Turnover By Week/Month](https://support.maidcentral.com/docs/employee-turnover-by-weekmonth.md): Monitor employee turnover with MaidCentral's detailed reports, including monthly and weekly breakdowns, moving averages, and quit percentages.
- [How do I fix a Technicians Missed Daily Timeclock?](https://support.maidcentral.com/docs/how-do-i-fix-a-technicians-missed-daily-timeclock.md)
- [Report | Employee Stats](https://support.maidcentral.com/docs/employee-report-employee-stats.md): Manage your team effectively with the Employee Stats report, tracking performance, attendance, and productivity over the last 180 days.
- [Report | Kiosk Dashboard](https://support.maidcentral.com/docs/kiosk-dashboard.md)
- [Team Mileage Vs. Spotlight Dashboard Efficiency Calculations](https://support.maidcentral.com/docs/team-mileage-vs-spotlight-dashboard-efficiency-calculations.md)
- [Where Can My Employees Find Their Payroll Info?](https://support.maidcentral.com/docs/where-can-my-employees-find-their-payroll-info.md)
- [Where can I see Tips Made by our Technicians/Cleaning Professionals?](https://support.maidcentral.com/docs/where-can-i-see-tips-made-by-our-technicianscleaning-professionals.md)
- [Automated Texting Scorecard Feature](https://support.maidcentral.com/docs/automated-texting-scorecard-feature.md): Enable Text Scorecard notifications for your customers, allowing instant feedback after service. Customize templates for effective communication!
- [How To Use the Scorecard Testimonials iFrame](https://support.maidcentral.com/docs/how-to-use-the-scorecard-testimonials-iframe.md)
- [How To Setup Scorecard Tips](https://support.maidcentral.com/docs/how-to-setup-scorecard-tips.md)
- [How To Turn on and Manage Scorecard Emails, Tips, and Templates](https://support.maidcentral.com/docs/how-to-turn-on-and-manage-scorecard-emails-tips-and-templates.md)
- [Scorecard Scoring System](https://support.maidcentral.com/docs/scorecard-scoring-system.md): Learn how to calculate scorecard percentages using a 5-point system, converting scores to intuitive percentages for effective evaluation.
- [How to Handle Tips from Scorecards](https://support.maidcentral.com/docs/scorecard-tip-options-how-to-handle-tips-after-jobs-are-invoiced-or-payroll-is-closed.md): Rate your cleaning experience and leave a tip easily! Tips are added to invoices and payroll, ensuring fair compensation for your cleaning team.
- [Sending and Resending Scorecards](https://support.maidcentral.com/docs/sending-and-resending-scorecards.md)
- [When Does a Scorecard Send?](https://support.maidcentral.com/docs/when-does-a-scorecard-send.md)
- [Core KPI's - Where to Find Them](https://support.maidcentral.com/docs/core-kpis-where-to-find-them.md): Calculate key metrics like Average Bill Rate, Close Rate, and Daily Revenue per Technician to optimize your cleaning business performance effectively.
- [Dashboard Widgets - Goal Views](https://support.maidcentral.com/docs/dashboard-widgets-goal-views.md): Explore 30 new widgets with goal-setting features in custom dashboards, allowing you to track progress and control data windows effectively.
- [How many Skips/Bumps/Cancelations/Completed Jobs do I have?](https://support.maidcentral.com/docs/how-many-skipsbumpscancelationscompleted-jobs-do-i-have.md)
- [Is there a report that shows who had a price increase?](https://support.maidcentral.com/docs/is-there-a-report-that-shows-who-had-a-price-increase.md)
- [Lost/Canceled Customers and where to find them](https://support.maidcentral.com/docs/lostcanceled-customers-and-where-to-find-them.md)
- [Report | Daily Jobs](https://support.maidcentral.com/docs/daily-jobs.md)
- [Report | Dispatch Board](https://support.maidcentral.com/docs/dispatch-board.md)
- [Report | Job Count by Date & Status](https://support.maidcentral.com/docs/job-count-by-date-status.md)
- [Report | Rates](https://support.maidcentral.com/docs/rates-report.md): Streamline your rate increase and adjustment process with MaidCentral's automation tools to efficiently manage customer billing and service fees.
- [Report | Revenue by Week](https://support.maidcentral.com/docs/revenue-by-week.md)
- [Report | Service Set Changes](https://support.maidcentral.com/docs/service-set-changes.md)
- [Report | Service Set Details](https://support.maidcentral.com/docs/service-set-details.md)
- [Report | Service Set Pricing](https://support.maidcentral.com/docs/report-service-set-pricing.md)

## v1-api (API Reference)

- [Introduction](https://support.maidcentral.com/apidocs/introduction-5.md)
- [/token](https://support.maidcentral.com/apidocs/token-6.md)
- [MaidCentral Online Booking Flow → API Mapping](https://support.maidcentral.com/apidocs/online-booking-to-api-workflow.md)
- [One Page Booking Flow  → MaidCentral API Mapping](https://support.maidcentral.com/apidocs/one-page-maidcentral-api-workflow.md)
- [Create or Update a Lead](https://support.maidcentral.com/apidocs/create-or-update-a-lead-4.md)
- [Gets a Lead](https://support.maidcentral.com/apidocs/gets-a-lead-3.md)
- [Create or Update a Quote](https://support.maidcentral.com/apidocs/create-or-update-a-quote-3.md)
- [Calculate Price without creating a lead](https://support.maidcentral.com/apidocs/calculate-price-without-creating-a-lead.md)
- [Gets a Quote](https://support.maidcentral.com/apidocs/gets-a-quote-3.md)
- [Book a Quote](https://support.maidcentral.com/apidocs/book-a-quote-3.md)
- [Associate UTM Data with a Lead/Quote](https://support.maidcentral.com/apidocs/associate-utm-data-with-a-leadquote-3.md)
- [Gets a list of Scope Groups](https://support.maidcentral.com/apidocs/gets-a-list-of-scope-groups-3.md)
- [Gets a list of Scopes for a Scope Group](https://support.maidcentral.com/apidocs/gets-a-list-of-scopes-for-a-scope-group-3.md)
- [Gets a list of Frequency options for a Scope](https://support.maidcentral.com/apidocs/gets-a-list-of-frequency-options-for-a-scope-3.md)
- [Gets a list of Customer Sources](https://support.maidcentral.com/apidocs/gets-a-list-of-customer-sources-3.md)
- [Gets a list of Billing Terms](https://support.maidcentral.com/apidocs/gets-a-list-of-billing-terms-3.md)
- [Gets a list of Teams](https://support.maidcentral.com/apidocs/gets-a-list-of-teams-3.md)
- [Gets a list of Tags with Categories](https://support.maidcentral.com/apidocs/gets-a-list-of-tags-with-categories-3.md)
- [Gets a list of Rate Modifications for a Scope Group](https://support.maidcentral.com/apidocs/gets-a-list-of-rate-modifications-for-a-scope-3.md)
- [Gets a list of Questions for many Scopes](https://support.maidcentral.com/apidocs/gets-a-list-of-questions-for-many-scopes-3.md)
- [Gets a list of Available Job Dates for a Scope Group, hours or amount is required. These determine if the quoted job can be booked.](https://support.maidcentral.com/apidocs/gets-a-list-of-available-job-dates-for-a-scope-group-3.md)
- [Gets a list of servicable Postal Codes by Home Zone](https://support.maidcentral.com/apidocs/gets-a-list-of-postal-codes-by-zone.md)
- [Creates a Note for a Customer, Quote, or Employee](https://support.maidcentral.com/apidocs/creates-a-note-for-a-customer-quote-or-employee-3.md)
- [Gets a list of Note Types](https://support.maidcentral.com/apidocs/gets-a-list-of-note-types-3.md)
- [Gets a list of Note Entity Types](https://support.maidcentral.com/apidocs/gets-a-list-of-note-entity-types-3.md)
- [Gets a list of Note Communication Directions](https://support.maidcentral.com/apidocs/gets-a-list-of-note-communication-directions-3.md)