SendGrid handles all email delivery for MaidCentral. By default, all partners use the built-in SendGrid. You have the option to integrate your own SendGrid account, which will provide more control over your emails.
Getting Started
When setting up your SendGrid account, you will first need to create your account with them. They will have you verify your account. Once that is set up, you will need to paste the API key into the integrations section on MC: Company Tab > General > Integrations tab. If you do not see SendGrid in your instance, please reach out to our support team and request that SendGrid be enabled for your instance.
On the SendGrid website, they will ask you for your DNS so that you can install your DNS record. For this step, we recommend contacting your domain or email provider, or asking SendGrid for help with this part of the setup. This is not a required step for integration with SendGrid, but we recommend verifying your domain to improve email delivery. If you don't set this up, your emails are more likely to go to the client's spam inboxes.
Here is a more detailed step-by-step to setting up SendGrid:
Create a new SendGrid account or login to an existing account.
Go to Settings - API Keys and click Create API Key API Key Name: Maid Central API Key Permissions: Full Access Click Create & View Copy and Store the API Key
Login to Maid Central and navigate to Company - General and click the Integrations tab.
Paste the API Key into SendGrid Settings API Key
Setup Domain Authentication by navigating to Settings - Sender Authentication - Domain Authentication. Click Learn more from this page to view a setup guide.
Here's Twilio/SendGrid's guide on their pricing and plans. Most partners would use the Basic Plan or the Advanced Plan.