Often Customers will ask or wonder how they log in to their customer portal, This article explains how they will log in and how to resolve any issues they may experience!

How To Login

Your customers will use the same URL you use to log in.
For Ex: If your login was - McCleaners.MaidCentral.Com
Your customers will also use the same McCleaners.MaidCentral.com

Troubleshooting Login Issues

When troubleshooting customer portal issues there are typically two interactions that are seen

1) Forgotten Password

If you have forgotten your password, you can click "Reset Password" under the login portion of the site.

You will then be redirected to the below form to insert your email/Account information.

After entering your email you will receive an email similar to the one seen below, Clicking on Password reset will allow you to reset your password and log in.
If you DoubleClick "Change Password" it will error but the password will correctly change

2) Forgotten Password Email Not Received

If you did not receive the email for the password reset 2 steps should be taken.

Make sure you check all spam, featured, and junk mailboxes, The email is sent by an automated system so emails are often flagged as spam or will not be delivered.
If the email is not in any folder, you will need to contact the office and they can reset your password for you or troubleshoot why the email isn't being received.

Visual Issues / Other Issues

Typically issues outside of the above 2 relate to the computer, phone, or specific device. We recommend doing the general troubleshooting steps in this article!

How To Reset Password for an employee or client from the notes section