1. What It Is
Sometimes you may want to offer a one-time or recurring discount to a customer—whether to resolve a service issue, incentivize loyalty, or adjust a bill for any other reason. When doing so, you may not want that discount to reduce the amount your technicians are paid for completing the job.
MaidCentral allows you to create a custom Rate Modification that adjusts the customer’s bill without impacting technician compensation. This ensures your team still gets paid based on the original agreed rate, even if the customer is charged less.
2. Why It Matters
Maintaining technician pay during customer-facing rate adjustments protects trust, morale, and payroll consistency. This process is essential when:
Offering discounts for service recovery or promotions
Running loyalty programs or price adjustments
Preserving the integrity of technician compensation
Preventing unintended underpayment on team pay types like Team Fee Split
By separating the billable rate from the technician pay rate, you keep operations professional and equitable.
3. How To Do It
To apply a discount that does not affect technician pay:
Open the Job from the schedule or job list.
At the top of the job modal, click Modify Rates.
Click +Create to start a new rate modification.
Choose Custom as the rate mod type.
Fill in the rate modification details:
Enter the adjustment amount (use a negative value for a discount).
Give the modification a clear, descriptive name.
Uncheck the box labeled "Include in technician payout" to ensure the discount does not impact tech pay.
Click Save.
💡 This method applies to jobs using the Team Fee Split pay type, but the same logic can apply to other pay structures as needed.
4. Getting Help
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