When collecting payment with Paystri, you might encounter an issue that prevents the charge from processing. Below are common decline errors with fixes.
1. Customer’s Credit Card Information is Incorrect or Outdated
Decline Code | Meaning | What to Do |
Invalid account number (RPCT - 131) | Card number is wrong or doesn’t exist | Confirm the card number with the customer and update if needed |
New account information (RPCT - 503) | Card details are outdated or incorrect | Have the customer verify and update card info |
Bad card check digit (PPS - 13) | CVV is incorrect | Get the correct CVV from the customer |
CVV2 Declined (RPCT - 517) | CVV is incorrect | Have the customer re-enter the CVV or use another card |
2. Ask the Customer to Use a Different Card
Decline Code | Meaning | What to Do |
Not sufficient funds (RPCT - 116) | Not enough balance | Ask for another payment method |
Expired card (RPCT - 101) | Card is expired | Get updated card |
Invalid issuer (RPCT - 941) | Card/account is closed or blocked | Use a different card |
Retry with 3DS (RPCT - 531) | Card needs 3DS | Use a different card |
Exceeds withdrawal amount (RPCT - 121) | Over card limit | Try another card or method |
Service not allowed (RPCT - 512) | Card type not supported | Use a different card |
Invalid card (PPS - 11) | Card is closed or invalid | Confirm or replace card |
Invalid token (PPS - 98) | Token/card data saved incorrectly | Re-enter card or use another |
3. Have the Customer Contact Their Bank
Decline Code | Meaning | What to Do |
Decline (RPCT - 500) | Generic bank decline | Customer needs to call bank |
Transaction not permitted (RPCT - 119) | Card doesn’t allow this type | Customer contacts bank |
Restricted card (RPCT - 104) | Card is restricted | Customer contacts bank |
Invalid transaction (RPCT - 902) | Bank rejected | Customer checks with bank |
4. Do Not Try Again
Decline Code | Meaning | What to Do |
Do not try again (RPCT - 504) | Hard decline from bank | Customer must contact bank |
5. Retry Later
Decline Code | Meaning | What to Do |
Please retry (RPCT - 505) | Timeout | Try again later or use another card |
Profile not found (PPS - 96) | Issuer issue | Retry later or use another card |
Please retry (RPCT - 516) | Issuer timeout | Wait and retry |
6. Support Issue
Decline Code | Meaning | What to Do |
Invalid merchant (RPCT - 109) | Merchant setup issue or unsupported card type | Contact MaidCentral or Paystri support |
How to Contact Paystri
If you need to contact Paystri’s support team for questions, you can call or email them. Below is their contact information:
Email: service@paystri.com
Phone: 978-744-9090
Open from 9 AM to 5 PM EST