Error Messages When Trying to Save Changes

You may be trying to upload a job photo, update a service set, or quote a lead, but running into a 500 error message every time you press Save or Next, or you could be trying to save a quote and run into an Internal Server Error message.

This may be happening if you are exceeding the character limit for certain fields.

For smaller fields, such as an address or name field, there is a limit of 50 characters.

For larger, rich-text fields, there is a limit of 493-500 characters.

This limit will apply to any rich text fields that are manually created under Manage Questions, located in Company > Other > Quoting and Scopes > Manage Questions. Default questions are those that come with the system and populate certain fields after the quote is booked. They are marked with arrows.