Once the job is completed, the client will be sent a scorecard asking them to rate their cleaning and provide feedback.
If the customer has billing terms set to Credit Card, there is a "leave a tip" option on the scorecard.
To allow customers to leave a tip after the job is invoiced or payroll is closed, you will need to turn on the Customer: Leave Tip after Job Invoiced or Payroll Closed feature. This can be found under Company > Settings > General > Features.
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The tip left via a scorecard will open a ticket on your dashboard labeled “Customer left tip after job was invoiced,” indicating you need to charge the customer for the tip.
If payroll is closed, and a tip was added through a scorecard, the ticket below will open on your Dashboard.
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With the feature enabled, the tip will automatically be added to the invoice. You can go to the Customer Profile > QuickBooks tab to find the invoice where you can charge the card to collect payment. An additional pay for the tip will automatically be created for your technicians who completed the job. If payroll is closed, the additional pay will be created for the current and open payroll period.
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How to Add a Tip to an Invoice
Payroll is Open and Feature is OFF
If you do have the Customer: Leave Tip after Job Invoiced or Payroll Closed feature turned off, and a customer would like to leave a tip, you can follow the steps below. They will not be able to leave a tip on a scorecard if the feature is off. They can still leave a tip on the invoice through the Customer Portal.
Go to the Customer Profile
Once on the client page, the last invoice is on the first page in the bottom right corner, and click on View Invoice . You can also go to the QuickBooks tab to find the invoice.
You can add a tip to the invoice. Enter the tip amount, then click Add Tip. The page will refresh, and in that same spot, it will now have the option to charge the card on file for the remaining balance (the tip amount).
When Payroll is Closed, and the Feature is OFF
If a customer would like to add a tip after payroll is closed but does not use the Customer Portal, you will need to open QuickBooks, locate the invoice, and add the tip as a separate line item. You can return to the invoice in MaidCentral and charge the payment method on file. If you do not see the charge button, you can charge their card via your credit card processor directly.
Finally, you'll want to add the tip to the technician(s) who cleaned that home via the Additional Pay Report located under Company > Invoicing and Payroll > Additional Pay.