Two-Factor Authentication

Securing your account is a key element of protecting your data. There are several methods and components to security, such as using strong and unique passwords and being aware of suspicious activity. Two-factor authentication is one of these components. In this guide, we’ll cover how to enable it for an account.

1. What It Is

Two-factor Authentication, or 2FA,  is a security method that requires two forms of identification to log in and access an account. In MaidCentral, this code will be sent to you via email or text.

2. Why It Matters

2FA is a simple way to protect your account. Each time you log in, a code will be sent to your email or phone, verifying that you are the authorized user of the account. If it isn’t you, you will receive a code when someone attempts to access your account. You can then take the appropriate steps to secure your account, such as resetting your password.

2FA is optional for Technicians and required for Office users.

3. How To Do It

1. Go to the Employee Profile > User Account

2. Check the box to enable Two Factor Authentication (2FA). This box will already be checked for any other User Role besides Technician.

3. The 2FA will go to the email associated with the account. You can also enter a phone number to have the option of a code texted to the employee.

4. Once set up, you can click “Send Code” to send the code to your email

5. After you enter your code, you can check "Remember this browser" to prevent a code from being sent to your current browser for 30 days.

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