There is a new build releasing overnight on Thursday, June 23 that contains brand new features, as well as many enhancements. Among the new features, you'll find that we have a new Ideas Portal, you can access this on your MaidCentral page by clicking the button in the bottom left. One important enhancement is a fix to Campaigns, Texts, and Emails going out on weekends to prevent that from happening. Read below to learn more.
FEATURES
Broadcast Message- Added Employee Hire Date column
Changed Ideas Portal link from Aha to Pendo
MC 2.0: Link Existing Customer (login) Step 1
If an existing Customer enters their contact information on Step 1 of the Online Quoting tool, they will be prompted to login. That is, if they already have set up their Customer Portal Account. Upon logging in, they can either select an existing home, or choose a new home by entering their address on Step 2. This will create a new Service Set upon completing the booking.
A future enhancement will be implemented allowing the customer to create their Customer Portal Account and login.
MC 2.0: Require Scope for Online Booking
For Required Scopes of Work, it is always selected. It cannot be removed on Step 2. Step 3 (Scheduling) only shows one calendar to pick the first job date. If a Single Frequency is selected, it will set the First Job Date for the Single, then schedule the other Scopes based on the Frequency.
ENHANCEMENTS
Main Dashboard: Open Ticket Sort correct
Sorts by Type, then by Open Date ascending
Rate Increase Summary- export needs formatted (including HTML)
Report: Sales KPIs no longer showing Terminated Employees
Tech Dashboard: On the Way Notification Popup keeps appearing after the notification is attempted to send
The notification in this situation is failing to send. This means an invalid phone number was the culprit. Implemented a New Open Ticket for the Notification Failure, the Popup will no longer continue to appear.
Tickets Report: Link to Quote, Employee now working
MC 2.0:
Activity Pipeline – Column Availability
Net Customer Emails no longer blank
BCC’d emails not receiving responses
Campaigns will no longer go out on Weekends
If a text/email is supposed to be sent after close of business on Friday and before Monday business hours open, the text/email will go out on Monday Business Hours Open
Office Quoting Setting Address to Indiana when Create Customer/Home no longer happening
Texts and emails no longer going out on Weekends