---
title: "User Account Roles and Permissions"
slug: "user-account-roles"
description: "Explore user account roles like Technician, Office, Sales, Administrator, and Group Administrator, each with unique access and features for efficient management."
updated: 2026-10-22T15:38:58Z
published: 2026-10-22T15:38:58Z
canonical: "support.maidcentral.com/user-account-roles"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.maidcentral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User Account Roles and Permissions

## User Account Roles

User Account Roles allow you to control access for your employees to certain areas and information of MaidCentral. You can edit roles by going to the **Employee Profile > User Account** tab. Below are the descriptions of each role and permission.

![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/image-1741784690455.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A11%3A45Z&se=2026-10-28T11%3A11%3A45Z&sr=c&sp=r&sig=so5rYVjVfFs079%2Boh0ONsmXdj2rc2fShDjZU6cUQpbA%3D)

#### **Roles**

**Technician** - Only has access to the Technician Dashboard and jobs that are assigned to them. They can also access their own technician profile.

**Office** - Only has access to most features except payroll and sensitive information. They can see some scheduling, customer, and employee reports. They will not see the Company section.

**Sales** - Can do everything an Office user can but also has access to the Sales Dashboard and access to add credit cards from the **Customer Profile > Payment** tab. They can see sales, scheduling, customer, and employee reports. They will not see the Company section.

**Administrator** - Has access to all settings and features for a single service company, including the Company Section. Has access to the **Employee Profile > Notes**. Administrators **CAN** see the partner tab but can not access the settings or invoice portion of the tab

**Group Administrator** - Same access as Administrator but for all service companies in a group. They will also have access to all features under **Company > Partner**.

*PLEASE NOTE -- If the employee for your office needs access to create invoices, they must be an* ***Administrator or higher****.*

#### Permissions

Group Administrators can grant or restrict specific access using permissions for employees with Office, Sales, or Administrator roles. Administrators will be granted these permissions by default.

**HR Admin**

This permission grants access to the following areas regarding an employee:

- Can view the entire Notes tab of the Employee Profile
- Can view reasons and comments for Time Off requests

**Payroll Admin**

This permission grants access to the Company > Invoicing and Payroll section. This includes the following areas:

- Can view the Payroll Summary
- Can view the Additional Pay and Information tab > Pay & Tax Info in the Employee Profile
- Can view the Additional Pay report
- Can view the following reports:
  - Employee Census
  - Employee Weekly Pay
  - Paid Time Off
  - Technician Pay by Job
  - Week in Review
- Can view and edit employee pay and timesheets

#### 

## User Account Roles

User Account Roles allow you to control access for your employees to certain areas and information of MaidCentral. You can edit roles by going to the **Employee Profile > User Account** tab. Below are the descriptions of each role and permission.

![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/image-1741784690455.png?sv=2026-02-06&spr=https&st=2026-10-28T10%3A11%3A45Z&se=2026-10-28T11%3A11%3A45Z&sr=c&sp=r&sig=so5rYVjVfFs079%2Boh0ONsmXdj2rc2fShDjZU6cUQpbA%3D)

#### **Roles**

**Technician** - Only has access to the Technician Dashboard and jobs that are assigned to them. They can also access their own technician profile.

**Office** - Only has access to most features except payroll and sensitive information. They can see some scheduling, customer, and employee reports. They will not see the Company section.

**Sales** - Can do everything an Office user can but also has access to the Sales Dashboard and access to add credit cards from the **Customer Profile > Payment** tab. They can see sales, scheduling, customer, and employee reports. They will not see the Company section.

**Administrator** - Has access to all settings and features for a single service company, including the Company Section. Has access to the **Employee Profile > Notes**. Administrators **CAN** see the partner tab but can not access the settings or invoice portion of the tab

**Group Administrator** - Same access as Administrator but for all service companies in a group. They will also have access to all features under **Company > Partner**.

*PLEASE NOTE -- If the employee for your office needs access to create invoices, they must be an* ***Administrator or higher****.*

#### Permissions

Group Administrators can grant or restrict specific access using permissions for employees with Office, Sales, or Administrator roles. Administrators will be granted these permissions by default.

**HR Admin**

This permission grants access to the following areas regarding an employee:

- Can view the entire Notes tab of the Employee Profile
- Can view reasons and comments for Time Off requests

**Payroll Admin**

This permission grants access to the Company > Invoice and Payroll section. This includes the following areas:

- Can view the Payroll Summary
- Can view the Additional Pay and Information tab > Pay & Tax Info in the Employee Profile
- Can view the Additional Pay report
- Can view the following reports:
  - Employee Census
  - Employee Weekly Pay
  - Paid Time Off
  - Technician Pay by Job
  - Week in Review
- Can view and edit employee pay and timesheets

####