--- title: "MaidCentral Customer Portal" slug: "maidcentral-customer-portal" description: "Explore the new MaidCentral Customer Portal 2.0 for enhanced transparency in service, scheduling, and payments, featuring a user-friendly dashboard and more!" tags: ["Customer Portal"] updated: 2026-02-26T19:57:55Z published: 2026-02-26T19:57:55Z canonical: "support.maidcentral.com/maidcentral-customer-portal" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.maidcentral.com/llms.txt > Use this file to discover all available pages before exploring further. # MaidCentral Customer Portal ## **The Customer Portal is an extremely helpful tool that allows your Customers to have more transparency into their service, schedule, and payments with you.** #### **MaidCentral Customer Portal 2.0** On June 27th, 2024, we've released a new Customer Portal or version 2 of the Customer Portal. With 2.0 came a complete UI update, allowing you and your customers to navigate better and understand the Customer Portal! #### **What can Customers do in their portal:** The new Customer Portal has 3 unique pages where customers can manage and control settings, notifications, and much more! **![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-eprealrn.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D)** ## **Dashboard:** Within the new customer Dashboard, your customers will be able to edit, manage, and see their #### **Job Information** - Estimated Arrival Time, Frequency, and Service Type can be seen from the main dashboard ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-ku3hd46o.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D)![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-ds1dny6t.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D)![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-kn9h383y.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D) - Estimated Arrival time is visible until the Job is started - Once started, customers will see an Estimated Completion time - Once all technicians are checked out, they will see the Actual Start and End Time. #### **Add Service Upgrades to jobs** (This action will open a ticket on the dashboard) - NOTE: The Estimated Arrival Time is visible only if the **Customer Portal:** **Show Arrival Window** feature is enabled in **Company > Settings > General > Features.** - **Note**: Customers can only add add-ons up to 24 hours before their next scheduled job. They will see a message if they are within the 24 hours: The window in which you can upgrade your service has passed ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-wkjlwbaw.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D) **Note:** Customers can view all rate mods added and a complete breakdown of their next scheduled job right at the front of their dashboard in green. ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-pq9yjxsg.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D) #### **Request a Reschedule** - At the top right of the Customer Portal, your customer will be able to request a reschedule directly from their portal. ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-5r9mlsbu.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D)![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-qfykc266.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D) #### **Subscribe to Calendar** - Customers click the "Subscribe to Calendar" button in their portal - They receive a subscription link to add to their calendar application - Their upcoming appointments automatically appear and stay synchronized ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/image(181).png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D) - You can enable this feature by going to **Company > Settings > General > Features > Customer Portal: Calendar Subscription.** You can click on Settings to tailor how many days out your customers will see and when your arrival times will populate for upcoming jobs. ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/image(182).png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D) ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/image(183).png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D) ## **Billing:** **Update and change credit cards** **![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-31aux5j6.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D)** - **Note** : They cannot delete a credit card unless they add one first. There must be 1 card on file **View and pay an invoice** ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-lh3ekb1v.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D) - **Note** : This can only be done with a credit card on file - Add a tip to open invoices and pay their balance ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-hzq6hx58.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D) - - - Download a PDF Copy of the QuickBooks Invoice - **NEW:** Leave a Scorecard Response directly from an Invoice! ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-3emda20a.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D) - **View and Accept Agreement Terms** - In the past, accepting agreement terms had to be done through email. With the new Customer Portal, no more hassling with email login, viewing, and accepting! ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-z7c8jhkv.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D) **Profile:** - **Manage Profile** - The customer can change or edit their name, company, and even set up their recurring tip! ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-yx6q2fuk.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D) - **Manage Contacts and Notifications** - Customers can Add or remove Emails and Phone numbers as well as add or remove notifications such as 3-day, 1-day notifications, and more! ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-ql8mujjb.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D) - - - Note: The ability for customers to do this is tied to the below feature found in Company > General > Features tab | Customer Portal: Allow Customer to Update Notification Settings | | --- | - **Change Password** - Within the profile section of the Customer Portal, they will also be able to change and manage their password ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-azr2va1d.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D) **Call to Actions:** - - There are 5 new call to actions within MaidCentral, 3 on the Customer Portal based on if a customer has not done something that is "required" and 2 on the scorecard. - **Customer Portal** - 1) Accept and Agree to terms and conditions - This call to action will appear if the customer has a quote with agreement terms that have not been accepted - ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-sjvkda1h.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D) - 2) Open Balance - This call to action will appear if the customer has a balance on any created invoice ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-f3l7kl7r.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D) - - - 3) Rate last job - If the customer has a pending scorecard, the system will prompt them to rate their clean! - Rate Last Job is displayed if there is a Completed (All Timesheets have EndTime) and there is a Job within 45 days ago ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-ay2gdiq8.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D) - - **Scorecard** - If a customer is viewing a scorecard and not logged in they will get a CTA for viewing the portal **![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-cszsvd2u.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D)** - - - If a customer is viewing a scorecard and does not have a portal account they will get a CTA to make a portal account ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-v622gg3g.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D) #### **To View the Customer Portal from the Office, click the "View As Customer" text in the orange box on the Customer Profile.** #### **![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/maidcentral-customer-portal-image-c99ga7mk.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A16Z&se=2026-11-07T18%3A27%3A16Z&sr=c&sp=r&sig=aiqYDDgXd0VNBpTySe2iDbHTjFmc937%2BclG6RNBNRC4%3D)** **Conditional Items** - Several items within the Customer portal will only show if they meet specific requirements the list below outlines those conditions and the trigger - Dashboard - Next Job - Team members only display if the job start time is less than 24 hours away - Will display address if customer home count is greater than 1 - Upgrade Table - Job must be more than 24 hours away - Estimated Arrival - Visible until Job starts - Estimated Completion - Visible when at least 1 technician is clocked in Uses "Time to complete calculation." - Completed - Visible when all technicians have checked out of the job - Agreement and Scorecard pages - If the customer has an account login CTA appears - If the customer does not have an account, Create Account CTA appears - Profile Page