---
title: "Connected a Client/Customer to the Incorrect QBO Account"
slug: "connected-a-clientcustomer-to-the-incorrect-qbo-account"
tags: ["QBO", "QuickBooks Online", "QBO Customer Account"]
updated: 2026-07-21T18:57:22Z
published: 2026-07-21T18:57:22Z
canonical: "support.maidcentral.com/connected-a-clientcustomer-to-the-incorrect-qbo-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.maidcentral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connected a Client/Customer to the Incorrect QBO Account

## **If you've accidentally connected a client in MaidCentral to the wrong customer in QuickBooks Online, don't worry, it can easily be fixed.**

**Deactivate the Customer:**

- First, you will need to make the incorrect customer inactive in QuickBooks
  - 
    - Inside of QBO you can Search for the customer at the top of QBO using the search function-
      - ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/connected-a-clientcustomer-to-the-incorrect-qbo-account-image-xwaxwfjj.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A17Z&se=2026-11-07T18%3A27%3A17Z&sr=c&sp=r&sig=wF466GOM931OchNEUeb9vhsaK34d3Wbp0Dppy2%2BhJcA%3D)
- Or:
  - Click Customers and Leads ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/connected-a-clientcustomer-to-the-incorrect-qbo-account-image-8gnx60yh.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A17Z&se=2026-11-07T18%3A27%3A17Z&sr=c&sp=r&sig=wF466GOM931OchNEUeb9vhsaK34d3Wbp0Dppy2%2BhJcA%3D)
  - Click their name to open their Customer Profile
  - Click the arrow next to Edit ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/connected-a-clientcustomer-to-the-incorrect-qbo-account-image-3bo8j84j.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A17Z&se=2026-11-07T18%3A27%3A17Z&sr=c&sp=r&sig=wF466GOM931OchNEUeb9vhsaK34d3Wbp0Dppy2%2BhJcA%3D)
  - Click Make inactive

**Once the Customer is Inactive:**

- Back in MaidCentral, refresh the client's account and connect the customer to the correct QuickBooks customer, or click New Customer within QuickBooks. ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/connected-a-clientcustomer-to-the-incorrect-qbo-account-image-cu422gzp.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A17Z&se=2026-11-07T18%3A27%3A17Z&sr=c&sp=r&sig=wF466GOM931OchNEUeb9vhsaK34d3Wbp0Dppy2%2BhJcA%3D)
- Lastly, you will want to reactivate the inactive customer in QuickBooks. ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/connected-a-clientcustomer-to-the-incorrect-qbo-account-image-phtvwhhz.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A27%3A17Z&se=2026-11-07T18%3A27%3A17Z&sr=c&sp=r&sig=wF466GOM931OchNEUeb9vhsaK34d3Wbp0Dppy2%2BhJcA%3D)