Troubleshooting - MaidCentral Performance Issues

There are a number of things that can make MaidCentral's performance to slow. This can reflect in pages running slower, not loading, load incorrectly, or crash. To help with these type of issues please check the below. 

Table of Contents

• Internet
• Chrome
• Windows Device
• Mac Device
• Mobile Devices

Please Note: If you are experiencing MaidCentral Performance issues and believe they are not isolated to you, please contact MaidCentral Support through your Support Bubble in the bottom left of your MaidCentral site. 

Troubleshooting Steps - Internet

• You can confirm you Internet Speeds by going to https://www.speedtest.net/ 
  • Hit the big "GO" button and see your results
• The standard rule of thumb is to have at least 100 Mbps internet speed per 10 users on your network. Therefor if you have 20 users you should have 200 Mbps. 
• This a minimum and you may see slight performance drops within MaidCentral due to amount of information you are pulling from the server to your device - This can differ from page to page depending on the needed resources
• If you are seeing low internet performance first start by powering off your modem and router for a minimum of 1 minute. Once done power it back on, connect again and run another speed test
• If your numbers are still low reach out to your internet provider

Troubleshooting Steps - Chrome

• Update Chrome
  • Chrome works best when you're on the latest version. Update Google Chrome
• Close any extra, unused tabs
  • The more tabs you have open, the harder Chrome has to work. Each tab opens its own process on your PC. These tabs will consume lots of resources, which will trigger the Chrome slow issue. We recommend closing tabs you aren't using. 
• Clear your browser’s cache and cookies
  • In your browser press Ctrl + Shift + Del and click Clear data.
  • Close your browser completely and reopen it
  • Please Note: This will sign you out of pages you were previously signed into
• Turn off or delete unwanted extensions

  • Extensions are small programs you can add to Chrome on your computer that let you do more. If you're not using all your extensions, you can turn them off to speed up Chrome.

    1. On your computer, open Chrome.
    2. At the top right, click More   More tools  Extensions.
    3. Turn off or remove the extension.

    Learn more about managing extensions.

• Close any unwanted background tasks

  • Look for tasks you no longer need that are using a lot of resources, like a video or an app.

    1. On your computer, open Chrome.
    2. At the top right, click More .
    3. Select More tools  Task Manager.
    4. Click “Memory” to sort tasks by memory usage.
       • Tip: Look for any items labeled "Background page."
    5. Select the task you want to close.
    6. Click End Process.
       • Note: Any unsaved work in your task will be lost.
• Let Chrome Open Pages Faster

  • You can turn on network action predictions ("page prefetch") to make Google Chrome open webpages faster. When the setting is on, Chrome preloads the links you might open. PLEASE NOTE: This setting is only recommended for those who have higher performance computers.

    1. On your computer, open Chrome.
    2. At the top right, click More   Settings.
    3. Click Privacy and security  Cookies and other site data.
    4. Turn on Preload pages for faster browsing and searching.
• Check Your Device for Malware
  1. 1. On your Windows computer, open Chrome.
     2. At the top right, click More   Settings.
     3. Click Advanced  Reset and clean up  Clean up computer.
     4. Click Find. Chrome scans your computer for unwanted software and offers to remove it for you.
     5. Click Remove.

More tips:

• Avoid running multiple apps at the same time.
• Uninstall Chrome and Reinstall it
• Reset Chrome settings to default so it runs like it did when it was first installed.
• Learn how to manually remove malicious programs from your Mac.

Troubleshooting - Windows Computer

• Restart your device completely
• Check for updates to your operating system

  • Select the Start  button, then select Settings  > Update & Security  > Windows Update  > Check for updates.
    Check for Windows updates

  • Do one of the following:

    • If the status says "You're up to date," go to the next tip.

    • If the status says "Updates are available," select Install now.

  • Select the updates you want to install, then select Install.

  • Restart your PC and see if it seems to run better.

• Check for low disk space. Have a low amount of free storage can cause issues with your device

  • Select the Start  button, then select Settings  > System  > Storage .
    Open Storage settings

  • Your drives will be listed in the Storage area. Note the amount of free space and total size for each drive.

• Check for programs that start automatically and run in the background

  • To stop a program from starting automatically

    1. Select the Start  button, then select Settings  > Apps  > Startup .
       Open Startup Apps settings

    2. In the Startup Apps area, find the program you want to stop from starting automatically and set it

• Check for viruses or malware
  • There are multiple ways to do this. You can run a third party scan or you can use Microsoft's built in scanner 
  • To see how to use the built in scanner please visit Microsoft's How To on this

Troubleshooting - Mac

• Restart your device completely
• Reset your NVRAM or PRAM
  • NVRAM (nonvolatile random-access memory) is a small amount of memory that your Mac uses to store certain settings and access them quickly. PRAM (Parameter RAM) stores similar information, and the steps for resetting NVRAM and PRAM are the same.
  • See Apple's Reset NVRAM or PRAM on your Mac for an in depth on how to do this
• Make sure you are up to date
  • If you are on an older OS this will cause issues with your browser not being up to date
  • See Apple's support page on How to Update your macOS
• Quit any high demand processes that may be running
  • To check if there are any high demand processes running you can use Apple's Activity Monitor utility
  • See the Activity Monitor User Guide on how to best find those processes

Troubleshooting - Mobile Devices

• Make sure the device is up to date
  • iPhone: Settings > General > Software Update
  • Android: Settings > About Phone > 'Check for Updates'
• Restart Device
  • How to Force Restart iPhone - For iPhones this is a special feature that clears cache and memory during restart. This DOES NOT erase your phone
• Make sure your browser is up to date
  • You can update an app through the app store or play store by searching for the app and if there is “update” by the app, there is an update available.   
• Clear your devices cache
  • How to Clear Your Cache