An order entry error or a customer miss slip, could lead to an incorrect address getting entered into MaidCentral. To get back on track, you'll do two things. Update the address at the Billing Address tab on the Customer level of the account, and also edit the address on the Home Level of the account.
Billing info tab > click address to edit
Home Information Tab > click address to edit (https://youtu.be/PKhOHvf87FU)