MaidCentral has 2 different systems for tracking when employees are "Late" - one for employees who are late for their day, and another for when employees are late to a specific job.

Team Start Position

Late will depend on the team's start position that that employee is assigned to. Team starting positions can be managed under the Company Tab > Teams

Job Lates

Starting from Technician Home

The system will consider the technician late if they clock in past the initial scheduled time of their 1st job of the day.

Ex: Martha is scheduled at 8:00 AM, we have a late grace period of 15 minutes,

Martha is late if she clocks in past 8:15 AM.

Starting from Office:

For MaidCentral to notify you when jobs are starting late you will need to turn on the Behind Schedule Job Notifications in your Company Tab > General > Features 

This feature will,

• add a ticket to the dashboard for any behind-schedule jobs or jobs that start later than their scheduled time.
• Automatically tag the job as "late" - allowing you to search for that tag on the Dispatch Board or on the Job Tag Report so you can keep track of which jobs were serviced late day-to-day!

The tag will display inside of a job window as seen below

Managing Lates:

Employee late clock-ins - are managed and marked based on the default scheduled start time for each day on the availability tab

As seen Below, this employee is scheduled to start at 10:00 am Monday-Friday

If the employee clocks in any time after 10:00 am (10:00:30, is late as seen below) they will be marked as late

Late =

Please Note - There is no customization or leniency to this setting. If an employee is clocking in later due to your policy, you will need to update the availability for that employee manually by removing the late tag following the below steps

Changing late window -

A new update pushed out on September 8th allows you to give a leniency window for lates. Found udner the Company Tab > General

>

To remove the Late tag -

Double Click on the green shift box under the employee profile > And uncheck "Late" and save

> double click on green shift