This article will serve as an outline for the "Ticket Kanban" Widget, this widget is an editable widget with multiple options, allowing you to create buckets, and assign tickets to those buckets.
Editing Ticket Kanban:
The ticket kanban is a unique widget, unlike other widgets this widget has its own edit modal at the top right of the widget, when "editing dashboard" you will see the pencil mark on the ticket kanban this will pop up the Edit modal for the kanban on that dashboard.
Below is the edit modal for the ticket Canban. The ticket kanban can be set up differently for different dashboards. Allowing you ultimate customization for individual dashboards for office staff. You can limit the kanban, or expand the kanban based on your needs.
Buckets:
Buckets are going to be overarching fields to which tickets are assigned. As seen in the examples below and in this article we use buckets as respective Employee names, Say we have Ajia and Sarah run the office, dealing with everything Employee/Customer related, and Austin and Alvin are running sales, dealing with everything Quote related, or contact related. Adding and managing buckets allows us to separate the 4 employees and assign tickets to them manually or automatically.
Autofill Buckets:
In MaidCentral there are 4 types of tickets, these tickets can be automatically assigned by the system to specific buckets that you create from within the edit mode. all tickets in the kanban will label what type of ticket they are
- Created photo tickets.
- Behind schedule notifications, Customer Note reminders
- Schedule Request Notifications, Emergency notifications, etc
- Self Service Internet lead tickets, quote note tickets.
Below are some examples of what you can do with individual Kanban widgets
Ex: On the 1st dashboard I have Ajia and Sarah's tickets, potentially showing office + customer tickets
On the second Dashboard, I have only Austin and Alvin tickets separating the 4 employees/divisions.
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