--- title: "Why Did the Text Message Fail to Send?" slug: "twilio-service-is-unavailable-please-try-again" description: "Follow our simple guide to easily resend notifications via Twilio after an issue. Learn how to manage customer contacts and resend automated messages." tags: ["Twilio", "Notifications", "Resend"] updated: 2026-04-23T14:51:22Z published: 2026-04-23T14:51:22Z canonical: "support.maidcentral.com/twilio-service-is-unavailable-please-try-again" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.maidcentral.com/llms.txt > Use this file to discover all available pages before exploring further. # Why Did the Text Message Fail to Send? ## Text Message Failed to Send If a text message cannot be sent to a customer, a ticket will open on your dashboard, letting you know that it failed to send, as shown below. There will be a reason listed, such as the customer having unsubscribed or the service being unavailable (Twilio issue). ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/image(114).png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A06%3A55Z&se=2026-11-07T18%3A06%3A55Z&sr=c&sp=r&sig=MwNyrGtC1BFqPkzwT7nPaiR36kRgOI5yavXsqB3SqEw%3D) You can use the Ticket Report to view which customers this ticket has opened for. You can go into **Reports > All Reports > Tickets,** or you can type “Tickets” into the Search bar at the top of the page. In this report, you can type “Failed” into the Search bar and select Customer for the Type. This will only open tickets that were opened under a customer. ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/image(116).png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A06%3A55Z&se=2026-11-07T18%3A06%3A55Z&sr=c&sp=r&sig=MwNyrGtC1BFqPkzwT7nPaiR36kRgOI5yavXsqB3SqEw%3D) ## Steps to Resend a Text Message To resend text messages, you must update the customer’s contact information. If a text message fails to send, the phone number’s Contact Type will be updated to “Other,” and the “Unsubscribed” box will be checked. A black symbol will appear next to the contact. You can also hover over the black symbol to see the specific reason this number was changed. **Please note**: If the customer or lead actually unsubscribed by choice, taking these steps will not resubscribe them. The customer will have to resubscribe by texting YES or START. The steps below must still be taken to ensure a text message can be sent out successfully after they have resubscribed. [**Here’s our guide with more information about customers who choose to unsubscribe**](https://support.maidcentral.com/docs/error-the-message-fromto-pair-violates-when-sending-text)**.** ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/image(115).png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A06%3A55Z&se=2026-11-07T18%3A06%3A55Z&sr=c&sp=r&sig=MwNyrGtC1BFqPkzwT7nPaiR36kRgOI5yavXsqB3SqEw%3D) 1. Go to the **Customer Profile**. 2. Go to the **Contacts & Notifications** section. 3. Click on the contact that has a black symbol associated with it. 4. In the contact details, uncheck the **Unsubscribed** box. 5. Change the **Contact Type** to **Cell Phone**. 6. Click **Save**. If a text message fails to go through for any reason, any notifications linked to this number will be removed. To recreate those reminders, click the **Create Notification** button located at the bottom section of the page. For leads, you can go into the **Customers > Search Leads and Quotes** to find your lead. In their profile, go to **Edit** at the top of the page, and re-add the phone number as Cell Phone. ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/image(211).png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A06%3A55Z&se=2026-11-07T18%3A06%3A55Z&sr=c&sp=r&sig=MwNyrGtC1BFqPkzwT7nPaiR36kRgOI5yavXsqB3SqEw%3D) ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/image(212).png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A06%3A55Z&se=2026-11-07T18%3A06%3A55Z&sr=c&sp=r&sig=MwNyrGtC1BFqPkzwT7nPaiR36kRgOI5yavXsqB3SqEw%3D) ## Automated Notification Resending If the notification in question was automated, you can simply resend it through the Daily Notifications feature. Follow these steps: 1. Navigate to **Reports**. 2. Select **Customer Reports**. 3. Click on **Daily Notifications** and pull the report for the day the reminder was scheduled to be sent 4. Look for both customers in the list provided. 5. To resend the reminder, click either the paper airplane icon or the two arrows icon associated with the customer. ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/image-1761160162205.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A06%3A55Z&se=2026-11-07T18%3A06%3A55Z&sr=c&sp=r&sig=MwNyrGtC1BFqPkzwT7nPaiR36kRgOI5yavXsqB3SqEw%3D) ### Resend Scorecards 1. Go to the **Reports tab > Customer Reports > Scorecard Results** 2. Uncheck the "Only Show Responses" box at the top of the page 3. Click "Resend Scorecard" to resend them ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/image-1761160205956.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A06%3A55Z&se=2026-11-07T18%3A06%3A55Z&sr=c&sp=r&sig=MwNyrGtC1BFqPkzwT7nPaiR36kRgOI5yavXsqB3SqEw%3D) --- ### FAQs #### How can I find a list of clients who have unsubscribed? There isn’t an explicit list of unsubscribed customers in MaidCentral. You can use the Ticket Report to find any tickets that were opened if a text message failed to send. #### How do I resend automated notifications? To resend automated notifications, go to Reports > Customer Reports > Daily Notifications, pull the report for the desired date, and click either the paper airplane or the two arrows icon to resend the reminder. ## Related - [Twilio Authenticate Error](/twilio-authenticate.md) - [Twilio Connection Error](/twilio-connection-error.md)