---
title: "How To Create a Negative Rate Modification and Not Affect Technicians Pay"
slug: "how-to-create-a-negative-rate-modification-and-not-affect-technicians-pay"
tags: ["Fee Split Pay", "Rate Modifications", "Team Fee Split"]
updated: 2025-06-23T15:29:35Z
published: 2025-06-23T15:29:35Z
canonical: "support.maidcentral.com/how-to-create-a-negative-rate-modification-and-not-affect-technicians-pay"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.maidcentral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How To Create a Negative Rate Modification and Not Affect Technicians Pay

## 1. What It Is

Sometimes you may want to offer a one-time or recurring discount to a customer—whether to resolve a service issue, incentivize loyalty, or adjust a bill for any other reason. When doing so, you may **not** want that discount to reduce the amount your technicians are paid for completing the job.

MaidCentral allows you to create a **custom Rate Modification** that adjusts the customer’s bill **without impacting technician compensation**. This ensures your team still gets paid based on the original agreed rate, even if the customer is charged less.

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## 2. Why It Matters

Maintaining technician pay during customer-facing rate adjustments protects trust, morale, and payroll consistency. This process is essential when:

- Offering discounts for service recovery or promotions
- Running loyalty programs or price adjustments
- Preserving the integrity of technician compensation
- Preventing unintended underpayment on team pay types like *Team Fee Split*

By separating the billable rate from the technician pay rate, you keep operations professional and equitable.

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## 3. How To Do It

To apply a discount that does not affect technician pay:

1. **Open the Job** from the schedule or job list.
2. At the top of the job modal, click **Modify Rates**.
3. Click **+Create** to start a new rate modification.
4. Choose **Custom** as the rate mod type.
5. Fill in the rate modification details:
  - Enter the **adjustment amount** (use a negative value for a discount).
  - Give the modification a **clear, descriptive name**.
6. **Uncheck the box** labeled **"Include in technician payout"** to ensure the discount does not impact tech pay.
7. Click **Save**.

> 💡 This method applies to jobs using the *Team Fee Split* pay type, but the same logic can apply to other pay structures as needed.

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## 4. Getting Help

Need additional support or want to leave feedback on this article? 📩 Submit a support request or [leave a comment here](/docs/how-to-create-a-negative-rate-modification-and-not-affect-technicians-pay#).

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