---
title: "Normalized Hours"
slug: "general-article-template"
tags: ["Productivity", "Dispatch Board", "Rate Increase and Adjustment"]
updated: 2026-11-05T22:09:03Z
published: 2026-11-05T22:09:03Z
canonical: "support.maidcentral.com/general-article-template"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.maidcentral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Normalized Hours

### Understanding Normalized Hours

Normalized hours are work hours that have been adjusted to account for each employee's productivity. They give you a more consistent view of labor, one that reflects not just how long a job took, but how productively that time was used.MaidCentral uses your stored productivity ratings in two places, and each one applies them a little differently. Here's what each means.

## What is productivity?

Productivity is calculated as follows: Allowed Labor Hours / Actual Labor Hours for a technician. It reflects how efficient your technicians are for that scope of work.

## 1. Dispatch Board: Normalized Allowed Hours

The Dispatch Board shows Normalized Allowed Hours, which is the Allowed Hours for a job weighted by each employee’s productivity.

How it's calculated:

Normalized Allowed Hours (for a job) = Sum of all Tech Normalized Allowed Labor Hours

Normalized Allowed Hours = Tech Allowed Labor Hours ÷ Productivity

Tech Percent of Job = Individual Job Time ÷ Total Job Time

Tech Allowed Labor Hours = Tech Percent of Job × Total Allowed Labor Hours

## 2. Rates Report: Normalized Avg. Actual Hours

The Rates Report shows Normalized Average Actual Hours, which is the average time actually worked on jobs, weighted by each employee's productivity.

How it's calculated:

Normalized Avg. Actual Hours = (Sum of [Actual Time in Seconds × Employee Productivity] for all timesheets) ÷ (Count of Jobs) ÷ 3600

(The ÷ 3600 converts seconds into hours.)

Important filters:

- Only jobs where all employees on the job have a productivity rating for that service set type are included.
- The report uses filtered timesheets based on your job filter criteria (date range, exclude first-time-in, exclude trainees, etc.).

How it compares to regular average actual hours:

| Metric | Formula |
| --- | --- |
| Avg. Actual Hours | Total time worked ÷ Number of jobs |
| Normalized Avg. Actual Hours | (Total time worked × productivity) ÷ Number of jobs |

The normalized version weights each hour by the employee's productivity factor, so hours worked by highly productive employees count for more than hours worked by less productive employees.

## The key difference between the two

|  | Dispatch Board | Rates Report |
| --- | --- | --- |
| What it normalizes | Allowed hours | Actual hours |
| How productivity is applied | Divides by productivity | Multiplies by productivity |
| Effect when productivity is under 1 | Hours get larger | Hours get smaller |

Both use the same stored productivity ratings, but they apply them in opposite directions to serve different reporting goals:

- The Dispatch Board divides allowed hours by productivity, which makes the allowed hours larger when productivity is below 1.
- The Rates Report multiplies actual hours by productivity, which makes them smaller when productivity is below 1.

---

## Need Help?

If you have questions or would like further assistance, our team is ready to help. 📧 **Contact us** [**here**](https://support.maidcentral.com/docs/ticket-deflector/how-can-we-help-you?p=r2)**, or leave us feedback below.**

## Related

- [Report | Rates](/rates-report.md)
- [Rate Increase and Rate Adjustment Controls Additional Filters](/rate-increase-and-rate-adjustment-controls-additional-filters.md)
- [Report | Dispatch Board](/dispatch-board.md)