---
title: "Failed Payment Notifications and Invoice Notifications"
slug: "failed-payment-notifications-and-invoice-notifications"
updated: 2025-01-14T17:25:56Z
published: 2025-01-14T17:25:56Z
canonical: "support.maidcentral.com/failed-payment-notifications-and-invoice-notifications"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.maidcentral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Failed Payment Notifications and Invoice Notifications

## **MaidCentral allows you to set up and manage, a notification for invoicing, whether to send invoices or notify your customers when their card has declined, MaidCentral allows you to automate this process**

**Invoice Notification:**

The New invoice notification can be added under a customer's profile through the Contacts & notifications tab.

1. Click "Contacts & Notifications"

![Screenshot of: Click "Contacts & Notifications"](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/failed-payment-notifications-and-invoice-notifications-image-ydwbqmjk.jpg?sv=2026-02-06&spr=https&st=2026-10-30T09%3A51%3A31Z&se=2026-10-30T10%3A51%3A31Z&sr=c&sp=r&sig=whT3ZkTfVXZIL9Ujt0yyP6daJlb2D0WpS%2BG0AiwHYoA%3D)

2. Click "Create Notification"

![Screenshot of: Click "Create Notification"](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/failed-payment-notifications-and-invoice-notifications-image-30dxpbwg.jpg?sv=2026-02-06&spr=https&st=2026-10-30T09%3A51%3A31Z&se=2026-10-30T10%3A51%3A31Z&sr=c&sp=r&sig=whT3ZkTfVXZIL9Ujt0yyP6daJlb2D0WpS%2BG0AiwHYoA%3D)

3. After setting the Medium (Email or Text) - The Adress in which the system should send, and the "Invoice and Payment" you can Click "Create Notification"

![Screenshot of: After setting the Medium (Email or Text) - The Adress in which the system should send, and the "Invoice and Payment" you can Click "Create Notification"](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/failed-payment-notifications-and-invoice-notifications-image-5t1c07h9.jpg?sv=2026-02-06&spr=https&st=2026-10-30T09%3A51%3A31Z&se=2026-10-30T10%3A51%3A31Z&sr=c&sp=r&sig=whT3ZkTfVXZIL9Ujt0yyP6daJlb2D0WpS%2BG0AiwHYoA%3D)

#### This notification will automatically send an copy of the invoice to the customer upon creation!

- ![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/failed-payment-notifications-and-invoice-notifications-image-gc9nc7k0.png?sv=2026-02-06&spr=https&st=2026-10-30T09%3A51%3A31Z&se=2026-10-30T10%3A51%3A31Z&sr=c&sp=r&sig=whT3ZkTfVXZIL9Ujt0yyP6daJlb2D0WpS%2BG0AiwHYoA%3D)

**Card Decline:**

When a customer card is declined, Maid Central Will produce an error on the I&J Stating that the transaction was declined

- ***ALL*** *Failed Payment notifications will need to be sent manually*
- You will be able to send them a "Card Failure" email or text directly from the I&J as seen below

![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/failed-payment-notifications-and-invoice-notifications-image-t27niefd.png?sv=2026-02-06&spr=https&st=2026-10-30T09%3A51%3A31Z&se=2026-10-30T10%3A51%3A31Z&sr=c&sp=r&sig=whT3ZkTfVXZIL9Ujt0yyP6daJlb2D0WpS%2BG0AiwHYoA%3D)

**Templates :**

The automated message that is sent upon a decline, can be edited and managed under the Company tab > Templates

There are 2 templates, one to manage the text that can be sent, and one for the Email!

![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/failed-payment-notifications-and-invoice-notifications-image-d46nucu0.png?sv=2026-02-06&spr=https&st=2026-10-30T09%3A51%3A31Z&se=2026-10-30T10%3A51%3A31Z&sr=c&sp=r&sig=whT3ZkTfVXZIL9Ujt0yyP6daJlb2D0WpS%2BG0AiwHYoA%3D)