---
title: "Common Paystri Decline Codes"
slug: "carddeclinehandlingguide"
updated: 2026-11-02T15:32:06Z
published: 2026-11-02T15:32:06Z
canonical: "support.maidcentral.com/carddeclinehandlingguide"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.maidcentral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Paystri Decline Codes

When collecting payment with Paystri, you might encounter an issue that prevents the charge from processing. Below are common decline errors with fixes.

# 1. Customer’s Credit Card Information is Incorrect or Outdated

| **Decline Code** | **Meaning** | **What to Do** |
| --- | --- | --- |
| Invalid account number (RPCT - 131) | Card number is wrong or doesn’t exist | Confirm the card number with the customer and update if needed |
| New account information (RPCT - 503) | Card details are outdated or incorrect | Have the customer verify and update card info |
| Bad card check digit (PPS - 13) | CVV is incorrect | Get the correct CVV from the customer |
| CVV2 Declined (RPCT - 517) | CVV is incorrect | Have the customer re-enter the CVV or use another card |
| Error 104 - Surcharge Not Supported | Billing information for the card is missing in CardPointe | Log into your CardPointe account and add the card’s billing information |

# 2. Ask the Customer to Use a Different Card

| **Decline Code** | **Meaning** | **What to Do** |
| --- | --- | --- |
| Not sufficient funds (RPCT - 116) | Not enough balance | Ask for another payment method |
| Expired card (RPCT - 101) | Card is expired | Get updated card |
| Invalid issuer (RPCT - 941) | Card/account is closed or blocked | Use a different card |
| Retry with 3DS (RPCT - 531) | Card needs 3DS | Use a different card |
| Exceeds withdrawal amount (RPCT - 121) | Over card limit | Try another card or method |
| Service not allowed (RPCT - 512) | Card type not supported | Use a different card |
| Invalid card (PPS - 11) | Card is closed or invalid | Confirm or replace card |
| Invalid token (PPS - 98) | Token/card data saved incorrectly | Re-enter card or use another |

# 3. Have the Customer Contact Their Bank

| **Decline Code** | **Meaning** | **What to Do** |
| --- | --- | --- |
| Decline (RPCT - 500) | Generic bank decline | Customer needs to call bank |
| Transaction not permitted (RPCT - 119) | Card doesn’t allow this type | Customer contacts bank |
| Restricted card (RPCT - 104) | Card is restricted | Customer contacts bank |
| Invalid transaction (RPCT - 902) | Bank rejected | Customer checks with bank |

# 4. Do Not Try Again

| **Decline Code** | **Meaning** | **What to Do** |
| --- | --- | --- |
| Do not try again (RPCT - 504) | Hard decline from bank | Customer must contact bank |

# 5. Retry Later

| **Decline Code** | **Meaning** | **What to Do** |
| --- | --- | --- |
| Please retry (RPCT - 505) | Timeout | Try again later or use another card |
| Profile not found (PPS - 96) | Issuer issue | Retry later or use another card |
| Please retry (RPCT - 516) | Issuer timeout | Wait and retry |

# 6. Support Issue

| **Decline Code** | **Meaning** | **What to Do** |
| --- | --- | --- |
| Invalid merchant (RPCT - 109) | Merchant setup issue or unsupported card type | Contact MaidCentral or Paystri support |

## How to Contact Paystri

If you need to contact Paystri’s support team for questions, you can call or email them. Below is their contact information:

Email: [service@paystri.com](mailto:service@paystri.com)

Phone: 978-744-9090

Open from 9 AM to 5 PM EST