---
title: "How to Resend Scorecards"
slug: "automated-scorecard-reminders-1"
description: "Enhance customer satisfaction with scorecards! Automate reminders and easily resend to boost responses. Streamline your feedback process today."
tags: ["Scorecards"]
updated: 2025-10-28T19:52:56Z
published: 2025-10-28T19:52:56Z
canonical: "support.maidcentral.com/automated-scorecard-reminders-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.maidcentral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Resend Scorecards

## **Scorecards**

#### Customer satisfaction is an important metric in your business, and scorecards provide a convenient way for your customers to share their experiences.

Easily view scorecards, with or without responses, in the Scorecard Results report under the Reports tab > Customer Reports. This report can also be found by typing its name into the Search bar at the top of the page.

[Check out this guide to learn how to add scorecard reminders for a customer!](https://support.maidcentral.com/docs/how-to-edit-delete-or-add-to-your-customer-contact-information-including-reminder-notifications)

## **Manually Resend Scorecards**

You can use this report to manually resend scorecards to customers who have not responded yet.

- To find customers who have not completed the scorecard for a specific job, uncheck the box that says "Only Show Responses" at the top right of the report. Enter the date range of your choice, and click Update.

![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/automated-scorecard-reminders-image-2v916ahx.png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A00%3A16Z&se=2026-11-04T23%3A00%3A16Z&sr=c&sp=r&sig=5IK4UEXXxZXApa6OGCg9d4rI6a5JkvHn5RiOVVFvIt0%3D)

- Now you can click "Resend Scorecard" and then "Confirm" to send the scorecard. The Response status of the scorecard will change to "Sent".

![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/automated-scorecard-reminders-image-ppvr4c6j.png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A00%3A16Z&se=2026-11-04T23%3A00%3A16Z&sr=c&sp=r&sig=5IK4UEXXxZXApa6OGCg9d4rI6a5JkvHn5RiOVVFvIt0%3D)

![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/automated-scorecard-reminders-image-d9581rpl.png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A00%3A16Z&se=2026-11-04T23%3A00%3A16Z&sr=c&sp=r&sig=5IK4UEXXxZXApa6OGCg9d4rI6a5JkvHn5RiOVVFvIt0%3D)

## **Automate Resending Scorecards**

#### You can take the guesswork out of resending scorecards by automating this simple task!

- First, you'll need to enable scorecards to be sent out automatically. Go to the Company tab > General > Features > Send Scorecards

![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/automated-scorecard-reminders-image-r83dtfgs.png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A00%3A16Z&se=2026-11-04T23%3A00%3A16Z&sr=c&sp=r&sig=5IK4UEXXxZXApa6OGCg9d4rI6a5JkvHn5RiOVVFvIt0%3D)

- On the far right side, you can toggle the "OFF" button to "ON" to enable scorecards to be automatically sent out when a job is completed. This is required to enable the automatic resending of scorecards.

![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/automated-scorecard-reminders-image-dl52o9cl.png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A00%3A16Z&se=2026-11-04T23%3A00%3A16Z&sr=c&sp=r&sig=5IK4UEXXxZXApa6OGCg9d4rI6a5JkvHn5RiOVVFvIt0%3D)

![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/automated-scorecard-reminders-image-9k82b2g4.png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A00%3A16Z&se=2026-11-04T23%3A00%3A16Z&sr=c&sp=r&sig=5IK4UEXXxZXApa6OGCg9d4rI6a5JkvHn5RiOVVFvIt0%3D)

- There will be a second "Settings" and toggle for Automatic Reminders. You can toggle the switch to "ON" to have scorecards automatically resent when the customer has not responded.
- Click on the second "Settings" to pick the Number of Reminders sent out and the Duration Between Each Reminder (see below).

![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/automated-scorecard-reminders-image-gd8p8s1l.png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A00%3A16Z&se=2026-11-04T23%3A00%3A16Z&sr=c&sp=r&sig=5IK4UEXXxZXApa6OGCg9d4rI6a5JkvHn5RiOVVFvIt0%3D)

- Click "Save" and your automatic scorecards are ready to go!

## ***Few things to note about this automation:***

- ***Scorecards will be sent at the same time of day as the original scorecard was sent out***
- ***This automation uses the same Scorecard templates as the original scorecard. You can review these templates for accuracy by going to the Company tab > Templates and typing "scorecard" in the Search bar. Templates may have a different name if you've updated them.***

***![](https://cdn.us.document360.io/0c1ef627-c6ff-4a23-afbe-729f8c45b2d2/Images/Documentation/automated-scorecard-reminders-image-jvrws580.png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A00%3A16Z&se=2026-11-04T23%3A00%3A16Z&sr=c&sp=r&sig=5IK4UEXXxZXApa6OGCg9d4rI6a5JkvHn5RiOVVFvIt0%3D)***